Helping hotels generate better guest feedback to improve guest satisfaction whilst generating more online bookings.
Collect feedback at all stages of the customer journey via email, SMS, wifi or tablet using customizable questionnaires in 20+ languages.
Fully customize your questionnaires to fit the branding of your business. Ask the questions which matter to you to gain the insights needed to improve your business.
Invite your customers to leave feedback and reviews for their experiences at your business. Studies show that a satisfied customer is much more likely to leave feedback if prompted – so make the most of your best customers and tell the world how good you are!
Utilise your in-house wi-fi service to capture feedback from customers whilst they are at your business. A great way to address any issues which may arise before it’s too late, or gather feedback about in-house services.
Integrate reviews into your website and distribute them to your industry’s leading portals including Google, TripAdvisor, Facebook and HolidayCheck.
Display your reviews with pride directly and generate trust with visitors to your website. Using the Customer Alliance widget, you can display an overview of the ratings on your Certificate to all website visitors and capture more direct reservations.
Show customers your great service in one, central location. The Customer Alliance Certificate provides an overview of your ratings across all of the major online portal and your collected reviews.
Generate more reviews across all of the major online review sites. Distribute customer invitations to leave reviews across all of the major online review portals and optimize your presence at all steps of the customer journey.
Whether an independent or chain of businesses, understand your customers and competitors through advanced and intuitive review analysis.
Analyse the reviews submitted by guests on all major online review sites. Understand which portals are most important for your business and what your current rating is on these sites.
Understand the content of the reviews left by customers. By analyzing the content of every review, Customer Alliance provides intelligent insights into what customers are giving feedback positively and negatively about.
Keep on top of your competitors by monitoring them with the same level of detail as your own business. Track their developments, strengths, weaknesses and performance on the major online review portals
Customer Alliance currently supports integrations with over 90 systems from hospitality to eCommerce to automate the collection of customer reviews and distribute them across leading online review sites.
Flamingo Conference Resort & Spa
"The guest comment system of Customer Alliance gives guests who have stayed at our hotel a chance to provide us with information that's vital for us to improve our operations and be reward future and returning guests with memorable stays."
"Why do we work with Customer Alliance? The answer is quite simple: The middle-class hotel business needs positive multipliers to maintain a favourable position with it's customers. A simple and effective way to do this is to make use of positive reviews from customers using the CA tool. More and more of our hotels are already using it."