Key Driver Analysis — Your AI-powered guest feedback report

Make smarter decisions backed by real guest feedback, not gut feeling

Key Driver Analysis reviews your Booking.com, Expedia and survey feedback and organizes it into visuals to reveal what’s impacting guest satisfaction and where you can make the biggest difference.

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Trusted by 5,000+ hotels

See what’s improving your guest experience and what’s bringing it down

See exactly what’s working and what’s falling short

This bar chart shows which areas of your guest experience most impact your overall CSAT or NPS and whether they’re helping or hurting.

Green = top-performing areas with strong guest satisfaction
Red = weak spots with high impact, worth urgent attention
Light green and pink = lower-impact areas (nice-to-have, not must-fix)
Focus on what moves the needle — not just what’s noisy in reviews

Improve the experience where it matters most to your guests

The AI Insights table summarizes the most common guest feedback themes:

Understand what guests consistently appreciate (and where you’re falling short).
Spot recurring issues before they snowball into bigger problems.
Align your team around what truly impacts guest experience
Use guest language to guide training, updates, and communication

Unlock insights that turn guest feedback into action

Key Driver Analysis is available as an add-on — giving you a powerful, AI-driven report that shows exactly what’s driving satisfaction (or holding it back) at your hotel.