Review management software for the hospitality industry:

Spend less time managing reviews, more time delighting your guests

Collect, monitor, and respond to all your guest reviews in one simple dashboard

Trusted by 5,000+ hotels

Including:

Customer Alliance is an outstanding tool for managing reviews and gathering customer feedback! Since we started using it, we have seen a significant increase in customer satisfaction and a smoother management of online reviews. The platform is intuitive and packed with features that make it easy to monitor feedback and analyse data.

Customer Alliance is a great tool that provides us with valuable insights into our guests experiences. It also makes it easy to respond to reviews instantly through interfaces on different platforms. It is continuously evolving to improve the functionality and usability of the platform.

Customer Alliance is an amazing tool that has simplified our reviews management. We no longer need to manually monitorall the OTAs, saving us a lot of time. Centralized dashboard allow us to quickly respond. Since implementing this software, our review count has increased, allowing us to focus on enhancing our services.

Customer Alliance offers a user-friendly platform that helps us to efficiently manage our guest reviews and to increase our guest's satisfaction in a targeted manner. The automated processes save a huge amount of time and the analysis tools provide valuable insights into how we can improve.

The tool has greatly improved our feedback and reputation management. Previously, reviews on the various portals had to be painstakingly monitored individually - with the tool we are regularly informed about new reviews and can react immediately.

An easy-to-use tool to keep track of all reviews and improve quality assurance with practical tips. Communication before, during and after the stay can be improved immediately. Great interface options and excellent support team!

Reclaim hours of wasted time juggling review sites. Get all your guest feedback, all in one place

Get an overview of all your guest feedback in seconds

No more checking multiple sites. See all your reviews in a clear, simple dashboard.

Filter, sort, and search to find what you need in a pinch. Leave internal notes to keep your team up to speed.

Track your reply rate never miss a review with helpful notifications.

Give every review the reply it deserves, without doubling your to-do list

Respond straight from your dashboard to reviews on Google, Booking.com, Expedia, and HolidayCheck.

For everywhere else, copy and redirect your reply with just a few clicks.

Built-in translations for 100+ languages help you reply quickly to every guest, no matter where they’re from.

98 € /month

The platform is intuitive and packed with features that make it easy to monitor feedback and analyse data.

Provides valuable insights into our guests experiences and makes it easy to respond to reviews instantly.

Since implementing this software, our review count has increased, allowing us to focus on enhancing our services.

The automated processes save a huge amount of time and the analysis tools provide valuable insights.

With the tool we are regularly informed about new reviews and can react immediately.

"The automated processes save a huge amount of time"

When you sign up to Customer Alliance, you’ll also get:

Unlimited users on every plan - your whole team can collaborate on guest feedback
Showcase your great reputation with a customisable website widgets
DPR-compliant data handling for peace of mind
Platform available in 21 languages for your international team
...and much, much more