Review management software for the hospitality industry:
Spend less time managing reviews, more time delighting your guests
Collect, monitor, and respond to all your guest reviews in one simple dashboard
Claim your 15-min intro call
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Including:
Customer Alliance is a great tool that provides us with valuable insights into our guests experiences. It also makes it easy to respond to reviews instantly through interfaces on different platforms. It is continuously evolving to improve the functionality and usability of the platform. In addition, Customer Alliance has proven to be a reliable business partner, always providing active support to Sorat Hotels when needed.
Online Communications Manager
Customer Alliance is an amazing tool that has simplified our reviews management. We no longer need to manually monitorall the OTAs, saving us a lot of time. Centralized dashboard allow us to quickly respond. Since implementing this software, our review count has increased, allowing us to focus on enhancing our services. We highly recommend Customer Alliance to anyone looking to elevate their review management process.
Head of Revenue
Customer Alliance offers a user-friendly platform that helps us to efficiently manage our guest reviews and to increase our guest's satisfaction in a targeted manner. The automated processes save a huge amount of time and the analysis tools provide valuable insights into how we can improve.
Marketing Manager
The tool has greatly improved our feedback and reputation management. Previously, reviews on the various portals had to be painstakingly monitored individually - with the tool we are regularly informed about new reviews and can react immediately.
Hotel Manager
Customer Alliance is an outstanding tool for managing reviews and gathering customer feedback! Since we started using it, we have seen a significant increase in customer satisfaction and a smoother management of online reviews. The platform is intuitive and packed with features that make it easy to monitor feedback and analyze data.
Hotel Owner
No more checking multiple sites. See all your reviews in a clear, simple dashboard.
Filter, sort, and search to find what you need in a pinch. Leave internal notes to keep your team up to speed.
Track your reply rate never miss a review with helpful notifications.
Respond straight from your dashboard to reviews on Google, Booking.com, Expedia, and HolidayCheck.
For everywhere else, copy and redirect your reply with just a few clicks.
Built-in translations for 100+ languages help you reply quickly to every guest, no matter where they’re from.
The Basic package starts from:
/month
Customer Alliance is a great tool that provides us with valuable insights into our guests experiences. It also makes it easy to respond to reviews instantly through interfaces on different platforms. It is continuously evolving to improve the functionality and usability of the platform. In addition, Customer Alliance has proven to be a reliable business partner, always providing active support to Sorat Hotels when needed.
Online Communications Manager
Customer Alliance is an amazing tool that has simplified our reviews management. We no longer need to manually monitorall the OTAs, saving us a lot of time. Centralized dashboard allow us to quickly respond. Since implementing this software, our review count has increased, allowing us to focus on enhancing our services. We highly recommend Customer Alliance to anyone looking to elevate their review management process.
Head of Revenue
Customer Alliance offers a user-friendly platform that helps us to efficiently manage our guest reviews and to increase our guest's satisfaction in a targeted manner. The automated processes save a huge amount of time and the analysis tools provide valuable insights into how we can improve.
Marketing Manager
The tool has greatly improved our feedback and reputation management. Previously, reviews on the various portals had to be painstakingly monitored individually - with the tool we are regularly informed about new reviews and can react immediately.
Hotel Manager
Customer Alliance is an outstanding tool for managing reviews and gathering customer feedback! Since we started using it, we have seen a significant increase in customer satisfaction and a smoother management of online reviews. The platform is intuitive and packed with features that make it easy to monitor feedback and analyze data.
Hotel Owner
When you sign up to Customer Alliance, you’ll also get:
