Online Reputation Management
More reviews. More insights. Happier customers.
Collect, respond and analyze all of your customer reviews from one easy to use dashboard. Never miss another online review and better understand your customers.
One dashboard
All your reviews
Collect
Collect feedback at all stages of the customer journey via email, SMS, wifi or tablet using customizable questionnaires in 20+ languages.
Showcase
Integrate reviews into your website and distribute them to your industry’s leading portals including Google, TripAdvisor, Facebook and HolidayCheck.
Analyze
Whether an independent or chain of businesses, understand your customers and competitors through advanced and intuitive review analysis.
Collect
More reviews, more insights
Custom questionnaire
Fully customize your questionnaires to fit the branding of your business. Ask the questions which matter to you to gain the insights needed to improve your business.
Invitation
Invite your customers to leave feedback and reviews for their experiences at your business. Studies show that a satisfied customer is much more likely to leave feedback if prompted – so make the most of your best customers and tell the world how good you are!
Wi-fi questionnaire
Utilise your in-house wi-fi service to capture feedback from customers whilst they are at your business. A great way to address any issues which may arise before it’s too late, or gather feedback about in-house services.
Showcase
Enhance visibility, increase clicks
Widget
Display your reviews with pride directly and generate trust with visitors to your website. Using the Customer Alliance widget, you can display an overview of the ratings on your Certificate to all website visitors and capture more direct reservations.
Certificate
Show customers your great service in one, central location. The Customer Alliance Certificate provides an overview of your ratings across all of the major online portal and your collected reviews.
Distribution
Generate more reviews across all of the major online review sites. Distribute customer invitations to leave reviews across all of the major online review portals and optimize your presence at all steps of the customer journey.
Analyze
Analyze all reviews in one solution
Portal Statistics
Analyse the reviews submitted by guests on all major online review sites. Understand which portals are most important for your business and what your current rating is on these sites.
Semantics
Understand the content of the reviews left by customers. By analyzing the content of every review, Customer Alliance provides intelligent insights into what customers are giving feedback positively and negatively about.
Competitor Overview
Keep on top of your competitors by monitoring them with the same level of detail as your own business. Track their developments, strengths, weaknesses and performance on the major online review portals
Integrations
Never miss out on a review
Customer Alliance currently supports integrations with over 90 systems from hospitality to eCommerce to automate the collection of customer reviews and distribute them across leading online review sites.
Already trusted by over 5,000 customers throughout Europe
hcc hotels
With Customer Alliance, we have not only improved our positioning on Google and TripAdvisor, but we have also achieved a much more efficient management of our guest's feedback. It has also been key in helping all our Directors with the management of the online reputation for their properties.
a&o Hostels
Customer Alliance gives us the technical ability to personally contact all our guests and actively request their feedback. At the same time, we have the opportunity to distribute this guest feedback on various rating portals and to respond to each rating individually. This direct feedback, along with the software's detailed analysis feature, allow us to identify and improve our weak points.
Want to take control of your online reputation? Schedule a free consultation
Schedule a no-obligation consultation with our reputation experts to understand why over 5,000 business entrust Customer Alliance to empower their online reputation.
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