AI Reply Assistant

Absolutely. Your AI-generated reply appears in the text editor, where you are free to edit it as you like before hitting ‘send’.

There are tons of benefits of replying to your reviews. Here are just a few:

• Thoughtful, engaged replies not only help retain existing customers but also attract more to your business
• Replying to reviews also encourages more customers to leave reviews, which is great for boosting your SEO and online visibility
• It gives you a great opportunity to engage your customers on a personal level, demonstrates professionalism and shows customers you care

Yes. AI Reply Assistant easily identifies the sentiment of every review to determine which parts are positive, negative or neutral.

If a specific point is mentioned in a negative light (for example: “The food was cold when it arrived”), then AI Reply Assistant will include it in the response and make sure your customer feels heard.

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We don’t recommend replying to reviews in languages you’re unfamiliar with, as you likely won’t be 100% sure that your response reflects your business in the way you want.

For that reason, AI Reply Assistant is set up to reply to reviews left in your default language on Customer Alliance (plus English, if it’s not your default language).

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We offer different packages according to your needs, starting from 100 replies a month and going up to more than 10k replies a month.