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Detailed information about Customer Alliance’s services, including scope of features, data handling, and system functionality.
Customer Alliance is a guest feedback platform that centralises reviews and surveys, helping hotels understand guest experience and act on data to improve performance.
AI Hub: Let AI analyse all your guest feedback and find hidden growth potential in seconds.
Custom Reports: A customised dashboard with automated reports and real-time analytics tailored to operational needs.
Add-ons
Let AI analyse all your guest feedback and find hidden growth potential in seconds
Add-ons
Turn your data into tailored insights with custom reports built for your hotel’s exact needs.
CA provides the Platform 24 hours a day, 365 days a year with at least 97% annual average availability.
To access the Platform the following requirements should be met:
(1) Internet Connection. A stable internet connection with an internet speed of least 50 MBit/s (download).
(2) Internet Browser.
(a) Desktop Browser. The Platform is tested against and supports the following desktop browsers:
Microsoft Windows 10 and newer:
– Google Chrome (latest stable version)
– Firefox (latest stable version)
– Microsoft Edge (latest stable version; Chromium-based only)
MacOS 10.12 and newer:
– Google Chrome (latest stable version)
– Safari (latest stable version)
For best results, use the latest version of Google Chrome.
(b) Mobile Web Browser. You can access the Platform through the following mobile browser:
Android 5 and newer:
– Google Chrome (latest stable version)
iOS 10 and newer:
– Google Chrome (latest stable version)
– Safari (latest stable version)
(c) Browser Configuration. Any supported browser that you choose to use must meet the following requirements:
– JavaScript is enabled.
– Cookies are enabled. Some modern browser versions are now disabling third-party cookies by default. Like many other web services, CA relies on these cookies to authenticate users. You may need to enable them in your browser for access.
