How Mazda Motor Europe improved customer loyalty and increased its Net Promoter Score by nine points
Overlooking the banks of the Rhine in Leverkusen, Germany, Mazda Motor Europe GmbH (MME) serves as the regional headquarters for […]
Case Studies
Tartares & Co use Customer Alliance and Guestonline for smooth reservations and improved guest satisfaction
Tartares & Co is a unique restaurant group specialising in raw cuisine, with locations in Geneva and Lausanne, Switzerland. Founded
How Hotel Nordik use review and feedback management to achieve the no.1 spot on Tripadvisor
At an elevation of 1050 meters, Hotel Nordik offers a prime location surrounded by the majestic Brenta Dolomites. This family-managed
How Relais Castello di Casiglio achieved the no.1 ranking on Booking.com
An ideal base for discovering the elegance of Lake Como, Relais Castello di Casiglio is a historic castle and 19th-century
How Medicover Romania collected 46,000 reviews by reimagining their patient feedback program
How do you efficiently collect and analyse feedback while treating more than one million patients a year? We’ve worked with
How a healthcare clinic harnessed the power of feedback and increased Google ratings by 15%
Among the baroque buildings and tree-lined boulevards of Turin, a clinic has been helping patients regain their health for almost
How the SAND Lifestyle Hotel embraced digitalisation and collected over 4,500 reviews
With a cool, coastal style and unbeatable service, the SAND Lifestyle Hotel knows what today’s traveller needs. So after noticing
Brand reputation: Michelin star Relais et Chateaux Villa Crespi continues advancing its name
Calling all fine food lovers—surely you know Antonino Cannavacciuolo, Michelin-starred chef and MasterChef Italy’s judge? He’s behind the concept of
How The Mandala Hotel leverages the instant survey to improve guest experiences
The Mandala Hotel represents excellence in Berlin. But in an industry where innovation is constantly evolving and therefore customer demands
How Acquario di Genova became one of the World‘s Top 10 Aquariums on TripAdvisor
In just two months of proactive online review collection with Customer Alliance, Acquario di Genova not only collected more than
