Introducing the AI Hub: Find hidden growth potential in your guest feedback in seconds
Spot what guests talk about most, what’s exceeding expectations, and what needs improvement. Get instant actionable insights your hotel team can use to guide decisions and boost revenue.
See the AI Hub in action
Save time by skipping manual analysis and getting straight to insights
Act with confidence using suggestions based on deep analysis of your latest guest reviews
Spot revenue levers in praise and complaints, from pricing cues to missed expectations
See which topics truly impact CSAT and NPS, beyond surface-level mentions
AI Insights: What your guest reviews are really telling you
AI Insights is one of the features inside AI Hub. It pulls guest reviews from all major portals and instantly scans the feedback, grouping similar mentions and labeling them so you get a clear view of what’s exceeding expectations and what needs improvement, without reading every review.
Grouped by topic
Mentions are automatically categorized into themes like “Friendly Staff” or “Noisy AC”
Labeled by sentiment
Each topic is marked as positive or negative so you can instantly spot praise and problems
Trained for hospitality
Our AI model is trained on millions of guest reviews and delivers suggestions with 98%+ accuracy
AI-suggested improvements
Get ready-to-use recommendations based on what guests highlight most
Key Driver Analysis (KDA): AI powered CSAT and NPS Report
KDA is another feature available in the AI Hub. It uses your CSAT and NPS data to uncover which areas of the guest experience are driving satisfaction up or pulling it down.
Key drivers of satisfaction
See which areas have the biggest impact on your CSAT or NPS and get AI generated action points based on your scores and feedback
Quarter-over-quarter comparison
Track how performance shifts across different time periods
Portal & metric toggle
Switch between portals or metrics to explore specific drivers
AI-generated action points
Get clear next steps based on your ratings and feedback
One-click reporting
Turn insights into presentation-ready reports in seconds
Activate the AI Hub for your team
Reduce manual work with AI-analyzed insights and discover guest experience improvements that drive revenue.
