Introducing the AI Hub : Find hidden growth potential in your guest feedback in seconds

Spot what guests talk about most, what’s exceeding expectations, and what needs improvement. Get instant actionable insights your hotel team can use to guide decisions and boost revenue.

See the AI Hub in action

Save time by skipping manual analysis and getting straight to insights

Act with confidence using suggestions based on deep analysis of your latest guest reviews

Spot revenue levers in praise and complaints, from pricing cues to missed expectations

See which topics truly impact CSAT and NPS, beyond surface-level mentions

AI Insights: What your guest reviews are really telling you

AI Insights is one of the features inside AI Hub. It pulls guest reviews from all major portals and instantly scans the feedback, grouping similar mentions and labeling them so you get a clear view of what’s exceeding expectations and what needs improvement, without reading every review.

Grouped by topic

Mentions are automatically categorized into themes like “Friendly Staff” or “Noisy AC”

Labeled by sentiment

Each topic is marked as positive or negative so you can instantly spot praise and problems

Trained for hospitality

Our AI model is trained on millions of guest reviews and delivers suggestions with 98%+ accuracy

AI-suggested improvements

Get ready-to-use recommendations based on what guests highlight most

Key Driver Analyses (KDA): AI powered CSAT and NPS Report

KDA is another feature available in the AI Hub. It uses your CSAT and NPS data to uncover which areas of the guest experience are driving satisfaction up or pulling it down.

Key drivers of satisfaction

See which areas have the biggest impact on your CSAT or NPS and get AI generated action points based on your scores and feedback

Quarter-over-quarter comparison

Track how performance shifts across different time periods

Portal & metric toggle

Switch between portals or metrics to explore specific drivers

One-click reporting

Turn insights into presentation-ready reports in seconds