IN-WEB AND IN-APP SURVEY
Capture
instant feedback
in your website or app
instant feedback
in your website or app
Share quick, targeted and perfectly timed surveys to understand your customers’ online experience
Target specific scenarios
Use custom triggers to get the insights you need and get customer feedback in-context
Customise your questions
Deliver surveys in your unique brand voice, with more than 30 languages supported
Increase response rates
Reduce friction and get results with an embedded design and seamless navigation
Analyse with ease
Get insights into your online experience and compare customer feedback from multiple channels
Watch the video to see this feature in action
Learn more about in-web and in-app surveys and how they work on our platform.
In-web and in-app use cases
Discover a few different ways you can use in-web and in-app surveys across your business.
Improve a process
Understand customer churn
Measure customer loyalty
Improve a process
Improve a process
When an action is complete, a simple Customer Effort Score (CES) question can show how easy (or difficult!) it was for your customers. Great for:
- Online bookings and purchases
- Finding an answer to a question
Understand customer churn
Understand customer churn
Get greater insights with a quick and easy exit survey. Discover the most common reasons for cancellations and act to boost retention. Ideal for when customers:
- Cancel a doctor’s appointment
- Unsubscribe from your newsletter
Measure customer loyalty
Measure customer loyalty
Identify your most loyal customers and convert them into brand ambassadors with a highly effective Net Promoter Score (NPS) question. Great to ask:
- After a response from customer service
- To learn about overall brand loyalty
