Review Management Software

Turn reviews into revenue. The ultimate review management system

Generate more reviews and manage them all from one place. Having more reviews builds your online reputation and attracts more potential customers.

Customer effort score

NPS Survey

Automate review invites

Ask for reviews when and how you want to increase your review count. 30+ languages supported!
Share effectively

Monitor all reviews

Oversee & assign responses to all external reviews in one platform for maximum efficiency.
Benchmark

Grow based on data

Know how to optimise your business based on customer insights extracted from reviews.
get actionable insights

Boost online visibility

Grow online reputation on major platforms like Google and optimise for rich snippets.

Your review management tools

All the customer feedback collection tools you’ll ever need

Customer journey mapping tool

Customer Journey Designer

Build your own customer journey. Maximise touchpoints for optimal feedback.

Survey builder

Flexible feedback forms

Create an unlimited number of surveys, asking the questions you want.

Multi-channel sharing

Multichannel invites

Ask for reviews via SMS, email, QR code, WiFi, tablet, or beacon.

360° analytics

Review portal distribution

Send collected reviews to major portals like Google, TripAdvisor, Yelp, and more!

All customer satisfaction metrics

Review analytics

Get portal statistics for yourself & competitors, track trends, and monitor customer sentiment.

Lean reporting

Website review display

Show off your reviews directly on your website to build customer trust.

How would you like to use our customer feedback management solution?

Get inspired!

customer effort score
Healthcare management review
Retail customer review software
Online reputation management software
Ecommerce review software
Hospitality customer review management
Restaurant review software
Automotive review management software
Insurance review management software
Customer feedback management software

Don’t take our word for it. See what our clients say.

“By communicating with the customer before their visit, thanks to the pre-stay questionnaire, and after visiting the aquarium, we were able to optimize the experience, and consequently gain more positive feedback. After a few months of collaboration with Customer Alliance, we secured the first place for attraction in Genoa on TripAdvisor.” Read their success story.

Acquario di Genova on Customer Alliance.

Discover other features

To supplement your customer feedback management software

survey

Net Promoter Score

Track and increase your customer satisfaction score.
Learn more
Powerful surveys

Surveys

Customise surveys with the support of 30+ languages.
Learn more
Online Review Management

Competitor benchmarking

Monitor the stats on the competition and set winning targets.
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NPS

Multi-location management

Get a powerful overview and reports of all locations in one place.
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case study management

Integrations

Easily integrate your CRM with our platform
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Competitor benchmarking

Case Management

Easily distribute and follow up on cases with the right teams.
Book a demo
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free demo

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Schedule a free, personalised demo to see what advances your organisation can make with our best review software and its online reputation management tools.

Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.