Generate more reviews and manage them all from one place. Having more reviews builds your online reputation and attracts more potential customers.
Automate review invites
Monitor all reviews
Grow based on data
Boost online visibility
Customer Journey Designer
Build your own customer journey. Maximise touchpoints for optimal feedback.
Flexible feedback forms
Create an unlimited number of surveys, asking the questions you want.
Ask for reviews via SMS, email, QR code, WiFi, tablet, or beacon.
Review portal distribution
Send collected reviews to major portals like Google, TripAdvisor, Yelp, and more!
Get portal statistics for yourself & competitors, track trends, and monitor customer sentiment.
Website review display
Show off your reviews directly on your website to build customer trust.
“By communicating with the customer before their visit, thanks to the pre-stay questionnaire, and after visiting the aquarium, we were able to optimize the experience, and consequently gain more positive feedback. After a few months of collaboration with Customer Alliance, we secured the first place for attraction in Genoa on TripAdvisor.” Read their success story.
Net Promoter Score
Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.