The 360° Patient
Satisfaction Platform

Our 360° Voice of the Patient SaaS platform has helped to spearhead patient satisfaction initiatives since 2009.

Attract new patients and get found online when you focus on patient satisfaction.

Easily automate inviting patients to leave reviews on Google and gain valuable insights from their feedback to improve the patient experience.

Need our patient satisfaction platform?

Improve the patient journey

All metrics in one platform

Patient journey mapping

Increase patient satisfaction

Engage your patients

Gain better online visibility

Generate more reviews on Google so that when patients search for a healthcare facility or doctor, they find you first.

Display reviews on your website, revealing your great scores in patient satisfaction and quality of care.

  • Attract new patients with more reviews
  • Display reviews on website
  • Boost Google ranking and stars
  • Get alerts to resolve negative reviews

70% of patients consider online reviews crucial to their decision-making process

Gather feedback with patient journey mapping

Show patients you care about their opinion with our patient journey mapping to automate feedback collection at various touchpoints.

Create your own patient feedback questionnaire with our patient satisfaction survey template and share it via WiFi, email, SMS, QR code or beacon.

  • Customise your patient feedback form
  • Share surveys over multiple channels
  • See all online and offline reviews in 1 place

70% of patients will leave a review if asked

Monitor and align from one place

Segment patients, monitor multiple locations, and understand from semantic analysis which topics matter most to your patients.

With our patient satisfaction survey tools, you can learn from your patient experience feedback.

Optimise the patient experience throughout your organisation and grow!

  • Get reports for multiple locations
  • Track your patient satisfaction score
  • Discover trending topics
  • Act based on patient satisfaction survey analysis

Patient satisfaction doubles when you take care of negative feedback

Why Customer Alliance?

8% average

increase in customer satisfaction

10+ years


5,000+ Businesses

use our platform

In their words

“Customer Alliance gives us the technical ability to personally contact all our customers and actively request their feedback. This direct feedback, along with the software’s detailed analysis feature, allow us to identify and improve our weak points.”

A Customer Alliance client

Get your free demo! No strings attached, we promise.

Schedule a free, personalised demo to see what advances your healthcare organisation can make with our patient feedback software and patient satisfaction questionnaire.

Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.