Our 360° Voice of the Customer SaaS platform has helped to spearhead customer satisfaction initiatives since 2009.
Attract new patients and get found online when you focus on patient satisfaction.
Easily automate inviting patients to leave reviews on Google and gain valuable insights from their feedback to improve the patient experience.
Need our patient satisfaction platform?
All metrics in one platform
Patient journey mapping
Increase patient satisfaction
Gain better online visibility
Generate more reviews on Google so that when patients search for a healthcare facility or doctor, they find you first.
Display reviews on your website, revealing your great scores in patient satisfaction and quality of care.
- Attract new patients with more reviews
- Display reviews on website
- Boost Google ranking and stars
- Get alerts to resolve negative reviews
70% of patients consider online reviews crucial to their decision-making process
Gather feedback with patient journey mapping
Show patients you care about their opinion with our patient journey mapping to automate feedback collection at various touchpoints.
Create your own patient feedback questionnaire with our patient satisfaction survey template and share it via WiFi, email, SMS, QR code or beacon.
- Customise your patient feedback form
- Share surveys over multiple channels
- See all online and offline reviews in 1 place
70% of patients will leave a review if asked
Monitor and align from one place
Segment patients, monitor multiple locations, and understand from semantic analysis which topics matter most to your patients.
With our patient satisfaction survey tools, you can learn from your patient experience feedback.
Optimise the patient experience throughout your organisation and grow!
- Get reports for multiple locations
- Track your patient satisfaction score
- Discover trending topics
- Act based on patient satisfaction survey analysis
Patient satisfaction doubles when you take care of negative feedback
increase in customer satisfaction
use our platform
“Customer Alliance gives us the technical ability to personally contact all our customers and actively request their feedback. This direct feedback, along with the software’s detailed analysis feature, allow us to identify and improve our weak points.”
Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.