The Enterprise
Customer Feedback

Increase customer satisfaction throughout your company with comprehensive insights & effective feedback management.

You can trust us


Increase in customer satisfaction

5.5 million

feedbacks gathered

126 million

reviews analysed

Generate more feedback

  • Increase feedback collection by automating questionnaires & review invitations
  • Customise feedback forms to match branding as well as the type of questions asked
  • Get the support of 30+ languages for your feedback forms & responses

Case management made easy

  • Ensure closed-loop feedback
  • Respond to all feedback (reviews + questionnaires) & get alerts for negative reviews
  • Create & assign S.M.A.R.T. actions in our to-do module
  • Connect to your ticketing system

Understand satisfaction drivers

  • Get in-depth analytics on your customer feedback
  • Learn motivation, needs & wants with NPS & AI-based semantic analysis
  • Discover trending topics with our trend analysis tool

Follow up with actions

  • Showcase overall satisfaction score & real reviews on your website to push conversion
  • Distribute reviews among major portals like Google, TripAdvisor, Yelp etc. to further boost online reputation
  • See market rankings for both you & your competitors to set proper benchmarks

What our clients say:

“With Customer Alliance, we have not only improved our positioning on Google and TripAdvisor, but we have also achieved a much more efficient management of our guests’ feedback. It has also been key in helping all our Directors with the management of the online reputation for their properties.”

HCC Hotels on our Online Reputation Management Software
HCC hotels_Customer Alliance

Get your free demo! No strings attached, we promise.

Schedule a free, personalised demo to see what advances organisation can make with our customer feedback software.

Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.