"We took advantage of the opportunity to work with Customer Alliance because their system offers a simple and honest exchange between guests and our hotel staff. Not only do we get positive comments, but we also receive important suggestions and critiques by guests who have actually stayed at our hotel. This guarantees the authenticity of the reviews and helps us identify and focus on our key strengths and characteristics. The reviews on our website allow potential guests to learn about our hotel, which in turn leads to more direct bookings."
Linda Labschütz, Internet Guest Relations Manager