CUSTOMER EFFORT SCORE SOFTWARE
Make your customer journey frictionless
Get insightful feedback after a purchase or support interaction to know exactly how to reduce customer effort.
Design a CES survey
Build your own Customer Effort Score questionnaire or use one of ours! 30+ languages supported.
Share effectively
Share your CES survey across multiple channels to listen to the Voice of the Customer.
Benchmark your CES score
With our Customer Effort Score calculation, track CES score & other customer retention metrics.
Get actionable insights
Get intelligent analytics on customer metrics to know where & how to improve.
Your robust Customer Effort Score stack
Pinpoint possible improvements to grow customer satisfaction.
Customer journey mapping tool
Decide when and how you’ll send individualised surveys.
Survey builder
Add other question types to your CES survey + use your company logo & colours.
Multi-channel sharing
Automate sharing your CES survey via SMS, email, WiFi, beacon, tablet, or QR code.
360° analytics
Uiltise our sentiment analysis and trend patterns to provide contextual information.
All customer satisfaction metrics
Get CES, plus Net Promoter Score, and other customer experience metrics.
Lean reporting
Oversee locations and management levels to set appropriate benchmarks.
Use cases of (CES) Customer Effort Score
Across industries, businesses use CES to monitor satisfaction of
Customer Service
Customer onboarding
eCommerce checkout
Booking appointments
Healthcare interactions
Retail touchpoints
Don’t take our word for it. Mazda says:
At Mazda we want to offer an excellent customer experience. That’s why we encourage our customers to provide feedback after their visit to one of our dealer partners in Germany. The insights we receive help us to better understand our customers’ needs and they are also increasingly important for new customers seeking information before making their purchase decisions.
Alexander Wagner, Manager Dealer & Customer Insights at Mazda Motor Europe
