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How to improve your customer satisfaction automotive scores
Customer satisfaction automotive scores don’t lie. Volvo tied for 1st place in the 2018 American Customer Satisfaction Index, with a customer satisfaction score of 85 (up from the previous year’s score of 82). You know what else happened that year? Volvo had a whopping 27.6% increase in the numbers of vehicles sold (1). Moral of the story: Focusing on a customer satisfaction automotive strategy brings major results. Reminder: Customer satisfaction matters in the automotive industry Since 2015, customer satisfaction and loyalty have dropped across almost…
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Healthcare and the importance of a patient satisfaction ques...
Modern healthcare providers don’t guess about how satisfied their patients are, they know. They rely on data collected from a patient satisfaction questionnaire to give them actionable insights. But wait, What is patient satisfaction? Going beyond effective treatment, patient satisfaction...
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Why customer satisfaction is important: A guide for business...
Why customer satisfaction is important? In short, your business’ success depends on it. This guide provides convincing stats, the most popular customer satisfaction methods, and a 5-step framework for implementing a client satisfaction strategy at your company. So, we hope...
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The Voice of the Customer survey for competitive customer in...
A Voice of the Customer survey is critical to understanding what your customers think about your service, product or overall brand experience. In fact, customers’ feedback can provide many insights on different aspects of your company that, when examined, can...
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The 2020 Christmas Checklist for Hotels
Christmas and Covid. Wow. Such an unusual time for the global hospitality industry. But we’re here to spread the Christmas cheer and remind you of that common adage, “Unusual times call for unusual measures“. While travellers research where to spend...
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Ecommerce and the Voice of the Consumer—Feedback matters
Customers expect an excellent experience both in-store and online. Even if your enterprise doesn’t have a physical store, the consumer experience is still a defining factor. The voice of the consumer is what your shoppers say about their experience with...
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Hotel VoC: The key to guest satisfaction is voice of the cus...
The hospitality industry has long been one of the most-reviewed sectors with guests ranking customer satisfaction during the customer journey based on quality and service. The voice of the customer (VoC) is king in this industry and can majorly influence...
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Voice of the Customer Tools to Improve Customer Experience
Voice of the customer tools (VoC tools) are the means to accomplish a successful VoC strategy. Most often, companies implement a Voice of the Customer software offering a variety of these VoC tools. Learn which VoC tools will work best...
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VoC Restaurant 101: Develop a Voice of the Customer Strategy
Online reviews have become increasingly important to restaurants. In such a saturated market, it’s the key to getting seen in an online search. Implementing a VOC Restaurant strategy, that is, a Voice of the Customer (VOC) restaurant strategy, is the...
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Restaurant Management: Why Restaurant Reviews Matter
Restaurant reviews and your restaurant Are you incorporating your restaurant reviews into your customer experience management strategy? Customer Experience Management, defined as a holistic business strategy to acquire and retain customers, is essential to any business, particularly restaurants. Ideally your...