Booking.com is a major player in the hotel landscape. Some see it as a business provider, especially in periods when the occupancy rate is low, while others have mixed feelings towards it and resent the high amount of commission it takes. Regardless, the fact remains that in a time when everyone is constantly talking about the guest experience, Booking.com can impede your attempts to personalise guests’ experience in your establishment. As we’ve mentioned in several of our previous articles, one of the keys to a…