Cross-selling and up-selling play an essential role in a hotel’s strategy and success than ever before. It offers many positive impacts, especially boosting profitability and improving the guest experience. However, you still need to know which service or offer you want to cross-sell, when and how to do it! Indeed, not all hotels offer the same range of services. Then, some hotel owners might think that cross-selling is not applicable to their establishment. However, with a bit of creativity, you can take advantage of numerous…