Will AI recommend your hotel? How to increase visibility in ChatGPT and AI search
For years, online reviews influenced how guests chose their next stay. Today, those same reviews are influencing how artificial intelligence […]
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October 20, 2025
Customer Satisfaction, Feedback Economy, Reputation Management, Review Management
The ROI of Online Reputation Management for Hotels
Guest reviews don’t just reflect a guest’s experience, they influence the next one. They’ve always mattered, but now, they shape […]
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September 29, 2025
Customer Satisfaction
How to measure customer satisfaction KPI: NPS, CSAT, CES, & CLI
June 30, 2021
Customer Satisfaction
How to achieve customer satisfaction? Focus on customer feedback
May 11, 2021
Customer Satisfaction
How to measure customer satisfaction: Methods and tips
April 28, 2021
Customer Satisfaction
How to improve your customer satisfaction automotive scores
April 21, 2021
Customer Satisfaction
Healthcare and the importance of a patient satisfaction questionnaire
March 15, 2021
Customer Satisfaction
Why customer satisfaction is important: A guide for businesses
February 2, 2021
