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Sun, sea and hotel solutions

Summer was very much alive on Tuesday in Brighton during our Evening of Networking for Hospitality Professionals. The sun reminded everyone that Brighton was still in summer mode, at least for a few more days. Everyone I spoke with in Brighton said this was the English summer they’d been waiting…

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Guest satisfaction survey: Tips and techniques for hotels

A survey by the customer experience platform Zendesk, found that US consumers are invited to complete surveys 7 billion times a year (that’s almost one survey invite per person on Earth). Maintaining presence in such a survey-saturated market means thinking carefully about how you survey your guests, the kinds of…

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Enhance your hotel’s brand through Snapchat

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Ever stopped to consider the added benefits of guest reviews…

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Expand your Google, Trivago & HolidayCheck presence through …

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Get into shape for your summer reservations!

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How to protect your hotel from fake online reviews

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Your guests’ hotel reviews: which to answer and how

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