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A Brief History of the Hotel Industry

From ancient to modern times In the beginning, there was a fire at the hearth, a warm meal and a roof over one‘s head. Thus begins the history of the hotel industry. People have been providing hospitality for weary travellers since our ancestors inhabited the earth about 100,000 to 200,000…

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Net Promoter Score – A concept of Success

How the Net Promoter Score helps you to increase loyalty The idea of the Net Promoter Score is fairly recent and was introduced in 2003 by Fred Reichheld in the management magazine “Harvard Business Review” as “One number you need to grow”. Nowadays, it is one of the most important metrics for…