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Your guests’ hotel reviews: which to answer and how

The internet has not only made it quicker and easier for guests to book with a hotel, but also to compare a hotel with others in the area. According to a TripAdvisor survey, 93% of travelers find reviews important when deciding which hotel to stay at during their trip​. Knowing this,…

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Customer Satisfaction KPI and why you need to focus on one or two

Are your guests satisfied with your business? To get ahead, your company needs to know. Set one company customer satisfaction KPI (key performance indicator) or more to measure and track customer satisfaction of your company.  “In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a…

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The Hospitality Industry faces a changing landscape in Onlin…

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From RevPAR to TRevPAR – how profitable is your hotel?

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Complaint Management – how to deal with negative reviews of …

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How online reviews can actually increase a hotel’s revenue p…

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Hotel Promotion – new concepts of promotion for the modern h…

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Why hotel online reputation management should be your top pr…

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