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The Hospitality Industry faces a changing landscape in Online Reputation Management

In our previous article “The Rise of Online Reputation Management in an Age of Online Reviews”, we outlined the ways in which Online Reputation Management – also known as ORM – has evolved in the past decade. You can download part 1 of our new article for free here! Online…

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From RevPAR to TRevPAR – how profitable is your hotel?

Origin of RevPAR   A hotel is like a living organism. In the rapidly changing market of hospitality industry, supply and demand can totally change, top to bottom, from one day to another. Hotel Revenue Management has therefore grown in complexity during the past decades. So, let’s take a look…

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Complaint Management – how to deal with negative reviews of …

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Why hotel online reputation management should be your top pr…

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The concept of Hotel Revenue Management

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A New Approach to Hotel Revenue Management

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