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Customer Satisfaction KPI and why you need to focus on one or two

Are your guests satisfied with your business? To get ahead, your company needs to know. Set one company customer satisfaction KPI (key performance indicator) or more to measure and track customer satisfaction of your company.  “In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a…

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The Hospitality Industry faces a changing landscape in Online Reputation Management

In our previous article “The Rise of Online Reputation Management in an Age of Online Reviews”, we outlined the ways in which Online Reputation Management – also known as ORM – has evolved in the past decade. You can download part 1 of our new article for free here! Online…