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Setting Up A Patient Satisfaction Program

A paper patient survey alone is no longer enough to get the best healthcare insights. Today, the most savvy organisations know that to improve the patient experience they must push beyond simply collecting feedback. Instead, the focus should be on implementing a program that also measures that feedback, analyses it…

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Understanding Customer Journey Stages And Touchpoints

There’s no doubt that customer journeys are more complex than ever. But by putting yourself in your customers’ shoes, you can make great strides in both customer experience and business success. The term ‘customer journey touchpoints’ refers to the various interactions a customer has with your business during their purchasing…