Hotelspeaker is a social listening tech company responding to guest reviews on behalf of hotel management. Our team is comprised of 100 expert writers who analyse every review with the utmost care and craft a personal response in the reviewer’s language.

A simple dashboard allows hotel management to access the response, modify or validate it so that it can be rapidly posted.
We respond to all public reviews & internal guest surveys within 24 to 48 hours. Fast. Consistent. In all languages. Professionally. Personalized. 24/7.

Backed up by scientific research in partnership with the University of Ghent.

At Hotelspeaker we believe that well-managed reviews will increase sales. Simply because customers rely heavily on peers’ reviews before confirming a hotel reservation.

Busy Rooms was formed by leading industry executives who saw the need for a service to be created that helps accommodation providers and online distribution outlets to more easily do business together. Busy Rooms offers a complete revenue, marketing, and distribution service, which optimizes the sale of rooms for hospitality providers while serving online sales channels with supply.

As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs. With more than 20,000 hotel customers and 350 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

BeMyGuest is the Central Reservation System for hospitality. The ultimate ecosystem of applications for hotels, hotel chains, restaurants and experiences.

A suite of tools in constant evolution. A booking engine to receive direct bookings from the website, a channel manager to manage distribution on over 350 OTAs, a Customer Analytics to understand customer behaviour and a Business Intelligence to analyze revenue in real-time business.

Thanks to the partnership with Customer Alliance, it is possible to analyze the main reputation indicators directly from the BeMyGuest extranet.

Redefine the booking experience, optimize the management of online sales, increase your revenue. BeMyGuest is by your side to support you in your growth.

The eviivo suite – the original all-in-one booking software – offers accommodation providers of all kinds (hotels, holiday flats, guesthouses, etc.) a comprehensive complete package. With eviivo, the maximum booking potential can be achieved without much effort, because everything is fully automated. Whether it is the synchronization of all content on all major travel portals such as Expedia, Booking.com and co. or the creation of your own website with booking function, the eviivo suite includes all this and much more.

Francecom is a digital agency specialized in tourism sector (hospitality market, open-air hospitality market, restaurants etc.).
The agency is an expert in all areas of digital : Website creation, SEO, SEA, Social networks, Marketing strategy, E-reputation, Management and booking tools dedicated to open-air hospitality, Smartphone applications, etc.

SIHOT offers one of the leading hotel management software systems, adapatable to all hospitality options. The SIHOT hotel management platform covers all main operational processes and offers tailor-made solutions based on a modular structure.

Improve the efficiency of your processes and enable your employees to focus on what really counts: your guests.   All front office, reservation and property management functions are combined in a highly flexible and dynamic user interface. The installation process we offer has the highest degree of flexibility and we can adapt our system to suit your business operations.

SIHOT’s product portfolio includes a comprehensive property management system (SIHOT.PMS), a hotel booking engine (SIHOT.WEB), a point of sale (SIHOT.POS) system and an event management (SIHOT.C&B) platform.

You can choose between Cloud, SaaS, On-premise and Off-premise. Our data is managed securely in Germany. 3,500 top hotels globally already trust us. Get in touch with us to find the right solution for you.

Supervise Me manages and protects the reputation of hotels on online review sites:

Web Public Relations: targeted answers to your customer’s opinions, less than 72 hours after their publication, especially on TripAdvisor and Booking (responses adapted to each customer review with SEO referencing for a better visibility of your business on the web).

Web Reputation Protection: protection and legal assistance against malicious and fraudulent reviews (deletion of reviews, writing of discredit responses toward malicious reviews your institution is subject to). Our lawyers protect the e-reputation of your business with the legal department of major online review sites.

With Supervise Me, save time, money, and places in the rankings of major online review sites.

Medialog designs unique and comprehensive digital hospitality solutions to facilitate and optimize your entire administrative needs. Our company also offers applications to help you develop an alternative distribution strategy and choose the best market position.

Innovating means designing software packages that increase your results on a day-to-day basis. Performance means a fair solution that matches your needs all the time.

Optimize your costs and maximize your turnover (with direct and indirect sales/E-business).
You are a hotel owner looking to boost your sales and grow, find fundings or optimize your bottom line, your F&B, your HR strategy?
Our senior specialist consultants are here to help.

TopGahn stands for practice oriented solutions, optimized processes and the little “extra” in service. We are dedicated to education and our passion is competence and a constructive dialogue. TopGahn represents the interface between hotel technology, ideal pricing and revenue-management.

CUBILIS by Stardekk is a complete set of award winning SaaS products for the hospitality industry including CUBILIS Channel Manager, CUBILIS Booking Engine and CUBILIS Booking Planner PMS. Cubilis Hotel Software is PCI compliant and preferred partner with Booking.com, Expedia and TripAdvisor. More than 3000 hotels in 47 countries trust Cubilis for distribution and reservation management.

Hotel Management courses focused on practical and operational application with case history and exercises. Our classes are small, maximum 25 participants, with high-profile professors with proven professional experience. We believe close interactions between students and professors is the most effective method to transfer skills expendable within the industry.

hope Software GmbH is a start-up with more than 20-years of hospitality experience. They have almost 1.100 customers in Germany, Austria, Switzerland and Namibia (where hope is market-leader in PMS with more than 120 customer installations). hope Software has been specially designed for the small and mid-sized lodging industry.

Hope will continue developing further into new releases, including hopeWEB and interfaces with (almost) all requirements in the industry- of course Customer Alliance is among them. We offer our hope Software as a local-based installation; as well as, CLOUD based on our servers. Please ask for a free quote.

E-Mail: info@hope-software.com WEB : www.hotelsoftware-hope.de www.hope-software.com Free Call DE 0800-010200120 Telephone Int´l +49-6262-8809999

HOTEL.PROFI is one of the leading software providers for the hospitality industry. Since 1995, HOTEL.PROFI sets new standards and permanently develops in close collaboration with successful hoteliers.

The HS/3 Hotelsoftware GmbH & Co. KG is one of the leading software provider for midsize hospitality businesses. HS/3 Hotelsoftware serves more than  5.000 customers in Germany, Austria and Switzerland.

Together with the HS/3 Hotelsoftware GmbH & Co. KG, Customer Alliance has developed and certified an Interface. The HS/3 – Customer Alliance Interface enables the direct data transfer from the HS/3 Hotelsoftware to your Customer Alliance Software.

This automatisation allows for a less time-consuming collection of guest-reviews in reliable regularity and an increase in the return rate for reviews and therewith an increase in trust in your brand. in the long-run, this will help you to generate more direct bookings and subsequently more revenue.

Der Hotelverband Deutschland (IHA) ist der Branchenverband der Hotellerie. Ihm gehören rund 1.400 führende Hotels aller Kategorien aus Individual-, Kooperations- und Kettenhotellerie an. Der Hotelverband vertritt die Interessen der Hotellerie auf nationaler und internationaler Ebene gegenüber Politik und Öffentlichkeit und unterstützt seine Mitglieder exklusiv mit professionellen und spezialisierten Dienstleistungen.

Vor diesem Hintergrund versteht sich der Hotelverband Deutschland (IHA) selbst als Ansprechpartner der Politik, Netzwerker der Hotellerie und Dienstleister der Branche.

Review Analytics von Customer Alliance ist die offizielle Branchenlösung für Bewertungsmanagement des Hotelverband Deutschlands (IHA).

Lodgit Desk is the easy and affordable hotel software solution, especially beneficial for small and medium-sized properties; which can be flexibly extended and tailored to your needs with additional modules such as: Online Booking Systems or an interface to Customer Alliance.

Alexander Fritsch is an expert in online-tourism. In addition to his work as a tourism consultant, coach and speaker he is a lecturer in the field of “eTourism” at the University of Applied Sciences in Chur, Switzerland. Holger Sigmund works as a tourism consultant and coach. He is also involved in his own travel business as an incoming and marketing expert.

With their joint company Tourismuspartner, the authors are considered true experts of hotel reviews. They organize seminars across the globe for the hospitality industry as well as for hotel chains. In addition to providing practical know-how, they help make the most of hotel reviews and offer assistance for managing online reputation.

The Austrian Economic Chambers represent more than 450,000 member companies. As the voice of Austrian business, they are committed to forward-looking policies which benefit the economy e.g. tax relief, cutting red tape, and subsidies.