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How can I find out if my guest is happy during their stay?

Let’s talk about guest satisfaction. Once a review is posted, the guest is usually long gone. Obviously, you have the option of contacting him and responding to his comments. You should definitely use this chance – no matter if your guest’s feedback was positive or negative – because active review…

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How the Customer Alliance widget helps build trust in your hotel and generate bookings

If you’re seeking to increase your visibility and therefore attract a maximum number of bookings, guest reviews are now your best weapon. Indeed, TripAdvisor states that 53% of web users won’t make a booking without having read guest reviews of the establishment first. It’s undeniable that expanding your online presence…

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Can inviting my guests to leave reviews damage my online rep…

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How trustworthy are Customer Alliance reviews?

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Can I delete online reviews?

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How to get fake reviews removed from TripAdvisor

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How to take advantage of your online reputation to optimise …

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Ecotourism holidays: How to attract environmentally consciou…

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