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How can I find out if my guest is happy during their stay?
Let’s talk about guest satisfaction. Once a review is posted, the guest is usually long gone. Obviously, you have the option of contacting him and responding to his comments. You should definitely use this chance – no matter if your guest’s feedback was positive or negative – because active review…
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How the Customer Alliance widget helps build trust in your hotel and generate bookings
If you’re seeking to increase your visibility and therefore attract a maximum number of bookings, guest reviews are now your best weapon. Indeed, TripAdvisor states that 53% of web users won’t make a booking without having read guest reviews of the establishment first. It’s undeniable that expanding your online presence…