Article

From RevPAR to TRevPAR – how profitable is your hotel?

Origin of RevPAR   A hotel is like a living organism. In the rapidly changing market of hospitality industry, supply and demand can totally change, top to bottom, from one day to another. Hotel Revenue Management has therefore grown in complexity during the past decades. So, let’s take a look…

Article

Complaint Management – how to deal with negative reviews of your hotel

Before most customers make a booking at your hotel, they will search for you on a neutral source first, such as Tripadvisor, Booking.com or Yelp. You could say, your reputation on these sites is more important than all other marketing efforts combined. That said, what do people notice first when…