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Your guests’ hotel reviews: which to answer and how

The internet has not only made it quicker and easier for guests to book with a hotel, but also to compare a hotel with others in the area. According to a TripAdvisor survey, 93% of travelers find reviews important when deciding which hotel to stay at during their trip​. Knowing this,…

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Get clicked with Google Reviews A business reality is success or failure relies on customers finding and clicking on you through Google; making it paramount you somehow stand out from the competition. You must always consider the customer’s perspective; specifically, why he or she should click your page over a…

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How to create a successful Customer Survey

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From RevPAR to TRevPAR – how profitable is your hotel?

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Complaint Management – how to deal with negative reviews of …

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