Article

Patient feedback: The key to advancing the patient experience

Patient feedback matters. Consider this fact: A hospital reputation consisting of good online reviews and positive provider reviews boast 1.2 USD million more in their revenue than those with a poor hospital reputation (1). How’s your healthcare organisation’s reputation management? Do you use a hospital feedback form to collect patient…

Article

How to increase revenue? Collect feedback and act on it!

If you want to know how to increase revenue, you’ll need to improve the customer experience. Companies with a customer experience mindset drive revenue 4-8% higher than the rest of their industries (1). Why? They listen to the Voice of the Customer. They ask customers for feedback, and continually perform…