15 Expedia Review Response Examples for Good, Bad & Average Reviews
Online reviews are the backbone of your hotel’s reputation. Whether you manage an independent property or a large hotel group, […]
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November 10, 2025
Will AI recommend your hotel? How to increase visibility in ChatGPT and AI search
For years, online reviews influenced how guests chose their next stay. Today, those same reviews are influencing how artificial intelligence […]
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October 20, 2025
Customer Experience, Customer Journey, Customer Satisfaction, Customer Satisfaction Metrics
Get Better Response Rates With New In-Email Surveys
August 1, 2022
Customer Experience, Customer Journey, Customer Satisfaction, Customer Satisfaction Metrics, Voice of the Customer
Customer Satisfaction Metrics Explained: Customer Effort Score (CES)
July 6, 2022
Customer Experience, Customer Journey, Customer Satisfaction, Customer Satisfaction Metrics, Feedback Economy, Reputation Management, Voice of the Customer
Achieve Guest Satisfaction (Every Time!) in 7 Simple Steps
June 27, 2022
Customer Experience, Customer Journey, Customer Satisfaction, Feedback Economy, Patient Satisfaction, Patient Survey, Reputation Management, Review Analytics, Voice of the Customer
Setting Up A Patient Satisfaction Program
June 20, 2022
