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Emerging stronger from the Coronavirus crisis: Why hotels should optimise and digitalise their processes now

It’s no secret that the ongoing Coronavirus crisis has had a massive impact on the global hotel and tourism industry. It will continue to affect this industry even after corona is defeated. Travel restrictions and curfews have resulted in cancelled flights, low occupancy rates, and lost revenue for many businesses.…

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5 Efficient Ways to Cross-Selling in Your Hotel

Cross-selling and up-selling play an essential role in a hotel’s strategy and success than ever before. It offers many positive impacts, especially boosting profitability and improving the guest experience. However, you still need to know which service or offer you want to cross-sell, when and how to do it! Indeed,…

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Are you a customer journey hotel? Invest in customer experie…

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How to Implement a Successful Guest Satisfaction Strategy in…

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Customer experience for hotels: Combining technology and hum…

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Customer Alliance celebrates its 10 years!

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How Hotel Chains Can Improve Their Operations with Guest Fee…

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How Independent Hotels Can Digitize The Customer Experience

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