Will AI recommend your hotel? How to increase visibility in ChatGPT and AI search
For years, online reviews influenced how guests chose their next stay. Today, those same reviews are influencing how artificial intelligence […]
…
October 20, 2025
Customer Satisfaction, Feedback Economy, Reputation Management, Review Management
The ROI of Online Reputation Management for Hotels
Guest reviews don’t just reflect a guest’s experience, they influence the next one. They’ve always mattered, but now, they shape […]
…
September 29, 2025
Customer Experience, Customer Journey, Voice of the Customer
Understand Satisfaction At Every Touchpoint With Our Customer Journey Tool
March 16, 2022
Review Analytics, Voice of the Customer
How To Customise Your Dashboard To See Your Most Valuable KPIs
March 16, 2022
Customer Experience, Customer Journey, Customer Satisfaction, Voice of the Customer
Customer Experience Trends To Boost Your Business In 2022
February 28, 2022
Customer Journey, Customer Satisfaction, Review Analytics, Voice of the Customer
Customer Experience Software Tools: 5 You Need To Know
January 24, 2022
Customer Journey, Customer Satisfaction, Feedback Economy, Voice of the Customer
Customer Service in Banking: 6 Actionable Ways to Improve
December 29, 2021
Customer Journey
How a Customer Journey Map Helps you Offer Unique Experiences
November 24, 2021
