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The 2020 Christmas Checklist for Hotels

Christmas and Covid. Wow. Such an unusual time for the global hospitality industry. But we’re here to spread the Christmas cheer and remind you of that common adage, “Unusual times call for unusual measures”. While travellers research where to spend Christmas in Europe, there are still many things you can…

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Ecommerce and the Voice of the Consumer—Feedback matters

Customers expect an excellent experience both in-store and online. Even if your enterprise doesn’t have a physical store, the consumer experience is still a defining factor. The voice of the consumer is what your shoppers say about their experience with your brand. Use consumer feedback to put your shop in…

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Hotel VoC: The key to guest satisfaction is voice of the cus…

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Voice of the Customer Tools to Improve Customer Experience

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VoC Restaurant 101: Develop a Voice of the Customer Strategy

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Restaurant Management: Why Restaurant Reviews Matter

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The Voice of the Customer Guide: Importance, VoC tools and e…

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Contactless Era for Hotels: Why You Should Offer a Self Chec…

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