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A long-standing problem that all hoteliers have faced at least once in their careers, is surely is the receipt of […]

Collect. Distribute. Analyse. Perhaps you have already come across these three terms on our website. They describe the quintessential nature

It’s a recurring topic, but an important one all the same! Your guests’ email addresses are a valuable resource, but

Let’s talk about guest satisfaction. Once a review is posted, the guest is usually long gone. Obviously, you have the

The significance of reviews for the hotel and gastronomy industries has increased substantially over the last few years. According to

As a business owner, it’s likely that you will occasionally receive feedback from a guest which is not be as

ADR: an essential performance indicator for your hotel As we’ve seen in previous articles, the financial health of your establishment

From RevPAR to GOPPAR: the importance of key performance indicators for hotels There are many performance indicators which must be