A Voice of the Customer survey is critical to understanding what your customers think about your service, product or overall […]
…
Christmas and Covid. Wow. Such an unusual time for the global hospitality industry. But we’re here to spread the Christmas […]
…
Customers expect an excellent experience both in-store and online. Even if your enterprise doesn’t have a physical store, the consumer […]
…
The hospitality industry has long been one of the most-reviewed sectors with guests ranking customer satisfaction during the customer journey […]
…
Voice of the customer tools (VoC tools) are the means to accomplish a successful VoC strategy. Most often, companies implement […]
…
Online reviews have become increasingly important to restaurants. In such a saturated market, it’s the key to getting seen in […]
…