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Respond to Booking.com Reviews From the Customer Alliance Dashboard

As of today, Customer Alliance customers are able to respond to all of their reviews on Booking.com directly from their dashboard! This will undoubtedly help hoteliers be more efficient in managing their reputation on Booking.com by not having to find the review within their Booking.com dashboard – which means faster…

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Check in check out: Focus on these for your guest experience

We often talk about the guest experience throughout their stay in an establishment, and rightly so. But we neglect to mention the importance of the check in check out. However, these two phases represent key stages in building a relationship with the guest, so it must…

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Collect Real Email Addresses from Booking.com Guests

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How to use Instagram to improve your guest experience

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Success story

How Acquario di Genova became one of the World‘s Top 10 Aqua…

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How Can A Guest Experience Strengthen The Loyalty of Your Ho…

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Facebook Recommendations and Commenting Now Supported

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5 ways to use the new questionnaire that you haven’t thought…

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