Article

Customer experience for hotels: Combining technology and human touch

Over the past few years, the hotel industry has been the witness of a digital revolution. With one hotel solution after another enhancing the market. This has a strong impact on the customer experience. Some see this as an opportunity to increase their appeal. But others take a more skeptical…

Article

How Hotel Chains Can Improve Their Operations with Guest Feedback

Maintaining the cohesion and strength of a brand is one of the main challenges for hotel chains. Part of this challenge is being able to offer high quality services that meet already established standards. To achieve this, it’s important to be meticulous and keep a constant eye on the reliability…