Article

Customer Satisfaction KPI and why you need to focus on one or two

Are your guests satisfied with your business? To get ahead, your company needs to know. Set one company customer satisfaction KPI (key performance indicator) or more to measure and track customer satisfaction of your company.  “In a competitive marketplace where businesses compete for customers, customer satisfaction is seen as a…

Event

Customer Alliance at INTERGASTRA 2016 in Stuttgart

For the first time, Customer Alliance will be attending the INTERGASTRA in Stuttgart, Germany with our Partner Citadel Hotelsoftware GmbH. Join us this February 20th to 24th and find out how we can help you manage your online reputation, bookings and pricing. Stop by the Citadel Hotelsoftware booth in hall…