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Customer Data & Restaurants: Collect Digitally and Increase Engagement
Article

Customer Data & Restaurants: Collect Digitally and Increase Engagement

Dear Restaurant Owners, we’re thrilled to see your businesses reopening. (If we’re honest, we’re also tired of doing so many dishes.) The world looks different amidst COVID-19. Now restaurants are required to get customer data in case of an onsite COVID-19 outbreak. Collecting your guests’ information doesn’t have to be an excessive headache in figuring out how to follow regulations, safely asking for and securely storing guests’ personal data. Learn how to utilise customer data collection software to do all of this with ease. Additionally,…
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Hotels, want to be starstruck? Digitalise to increase your hotel star rating

Article

Hotels, want to be starstruck? Digitalise to increase your h...

Fulfil the 2020-2025 European Hotelstars Union digitalisation criteria  The hotel star rating is one of the first things guests research before making a booking decision. Did you know hotels utilising digital communication earn more points (potentially 50+ points) towards a...
Returning to The Office: 7 Thoughts to Create a Safe and Healthy Workplace after COVID-19

Article

Returning to The Office: 7 Thoughts to Create a Safe and Hea...

When walking out of our office building two months ago, we hardly thought of all the efforts to plan our return. But after several weeks of home office, short-time work or temporary closure of companies, some staff are likely to...
Recovering from COVID-19: Financial Aids for the Hospitality Industry in Germany

Article

Recovering from COVID-19: Financial Aids for the Hospitality...

Hotels and restaurants are highly affected by the ongoing coronavirus crisis, as curfews and travel restrictions reduced the public life to a minimum. To provide companies with fresh liquidity, the federal government and the state governments support the German economy...
Customer Alliance City Report 2020 – Understanding the COVID-19 Pandemic Based on a Global Analysis of Hotel Reviews

Article

Customer Alliance City Report 2020 – Understanding the...

Without doubt, the current coronavirus crisis is affecting the global economy tremendously. To look at the development of the pandemic from a different perspective, we want to share some interesting insights based on valuable review data. Usually, analysts use widely...
Guest Communication During Coronavirus Crisis: How to Switch Off Your Post-Stay-Message

Blog

Guest Communication During Coronavirus Crisis: How to Switch...

During such an uncertain and challenging time like the ongoing coronavirus crisis, hoteliers need to stay in control of their guest communication. The current coronavirus pandemic might have forced you to close your doors to the public and you would...
7 Tips for Hotels during COVID-19: How to Manage Your Online Reputation During a Crisis?

Article

7 Tips for Hotels during COVID-19: How to Manage Your Online...

The current spread of the coronavirus is taking its toll on the hospitality and tourism industry. Low occupancy rates and loss in revenue are just some of the impacts on your business. In such uncertain and challenging times, you might...
Top Tools for Online Team Collaboration – How We Switched to Remote Working Within 4 Hours

Article

Top Tools for Online Team Collaboration – How We Switc...

Workers around the globe are moving from open-plan offices to their private home offices to protect themselves and others from the coronavirus pandemic. It is a very challenging time which requires us to act quickly. At Customer Alliance, we decided...
Emerging stronger from the Coronavirus crisis: Why hotels should optimize and digitize their processes now

Article

Emerging stronger from the Coronavirus crisis: Why hotels sh...

It’s no secret that the ongoing coronavirus pandemic has a massive impact on the global hotel and tourism industry. Travel restrictions and curfews across the globe result in cancelled flights, low occupancy rates and lost revenue for many businesses. In...
How to Respond to Guest Feedback via SMS for a More Positive Experience

Blog

How to Respond to Guest Feedback via SMS for a More Positive...

Digital communication with your guests is not only important before and after their stay, but also during it. Today, travellers expect a different kind of care and interaction than 10-15 years ago. Think, for example, of smartphones, which have become...
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