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Over time comparison of your City Rank and your competitors

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Over time comparison of your City Rank and your competitors

In the tourism industry, your TripAdvisor reputation bears a heavy weight on your online reputation and how travelers perceive your business. Whether a hotel, spa, restaurant, tour operator, etc. you want to be in the first pages of a TripAdvisor listing. This ensures increased visibility as travelers plan their journey. For this reason, your TripAdvisor […]
Start building your Net Promoter Score (NPS) via your post-stay questionnaire!

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Start building your Net Promoter Score (NPS) via your post-s...

We’ve integrated Net Promoter Score (NPS) into your questionnaire! Included in your Questionnaire settings (navigate: Settings > Questionnaire > Questions) is now the NPS question “How likely are you to recommend us to friend or colleague?”. By default, this question is inactive. However, to add it as a question you simply turn the question on […]
Start improving your guests stay before arrival through our Pre-stay communication!

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Start improving your guests stay before arrival through our ...

  Send a welcome message to your guest before arrival via email!! Through every step of a guests stay, from reservation to check-in to during- and post- stay, you can transform their opinion of your hotel in a snap. Why not start their stay off on the right foot with a beautiful welcome email? Our […]
Reach more customers through texting! We’ve optimized the invitation process by texting review invitations

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Reach more customers through texting! We’ve optimized the in...

  We’ve optimized the invitation process with text messaging review invitations We have added text message invitations to your online backend so you never miss a review opportunity. We heard your requests for more ways to invite your guests to review and we delivered. You can now invite your guests via email or texting. The […]
Simplify your reputation management through our To-Do module

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Simplify your reputation management through our To-Do module

Facilitating your review management just got easier with our to-do module in our online backend. You can set to-dos for your users to follow-up on a Review or Insight, or just create general reminders for your team regarding reputation management. This feature enables you to distribute the responsibility for your reputation management and focus on […]
External portal commenting in your Review Stream

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External portal commenting in your Review Stream

We constantly emphasize how important it is to comment on your reviews in order to maintain your online reputation because commenting helps show your dedication to your guests happiness. With this mentality, we furthered your commenting capabilities within your Review Stream by extending the comment function to external portals using a copy-and-paste function. This allows […]
Discover the value of actionable data through our Data Insights!

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Discover the value of actionable data through our Data Insig...

Having review data is great, but have you ever felt a little befuddled on how to take action on that data? Or does the data ever overwhelm you as per where you should start your analysis? Some days, we feel the exact same way. That’s why we invested time researching and evaluating how to simplify […]
Your fresh, new Dashboard for simplified analysis

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Your fresh, new Dashboard for simplified analysis

New design, same data As we continue learning about our users, we realized there could be better ways to display your Dashboard data to meet different skill-sets. In the new Dashboard, we added multiple view and filter options for you to choose which one works best for you. Whether you prefer tables for analysis or […]
What is the cost of a negative review for your hotel?

Article

What is the cost of a negative review for your hotel?

We can never repeat it enough – guest reviews are of utmost importance for any service establishment. Word of mouth which was once relatively controllable, it is now easily spread via various review portals accessible on computers, tablets or smartphones. Both positive and negative reviews bring benefits for your business. Yes, you read correctly: when […]
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