Article

How to achieve customer satisfaction? Focus on customer feedback

At your business, can you easily explain the relationship between customers needs and expectations and customer satisfaction? What about the benefits of customer satisfaction? If not, first check out Why customer satisfaction is important: A guide for businesses blog. If you can define the relationship, yet still want to know…

Article

How to measure customer satisfaction: Methods and tips

Did you know it’s 5-25 times more expensive to obtain a new customer than it is to keep a current one (1)? Keeping your customers happy is very important. But how to measure customer satisfaction? That depends on your company’s needs. Look over the following options and decide what’s best…