Many hoteliers receive guest reviews that require internal communication. For example, in the case of a negative review you would like to provide your colleagues useful background information or explain how the communication with the guest went and whether the problem has been resolved. Usually, this is done via email in many hotels, but it is a time-consuming inconvenient process. In order to share important information about a review with colleagues, Customer Alliance now allows you to leave internal notes. How did the issue occur…
