How to Measure Your Customer Satisfaction with Our NPS Trend...

The Net Promoter Score (or simply NPS) is a powerful metric to measure the satisfaction and loyalty of your guests. It’s a key indicator to gauge their willingness to not only return for another stay in your hotel but also...

Study – Upselling strategies by hotel type and revenue...

How to Enhance your Digital Guest Communication with Our Gue...

We take your guest communication to a new level! Our Guest Journey Editor gives you full control over the communication with your guests. It allows you to send automated messages and individual questionnaires before, during and after their stay in...

Guide to Your Digital Guest Communication

5 Efficient Ways to Cross-Selling in Your Hotel

Cross-selling and up-selling play an essential role in a hotel’s strategy and success than ever before. It offers many positive impacts, especially boosting profitability and improving the guest experience. However, you still need to know which service or offer you...

How to Improve the Customer Experience in Your Hotel

One of the main challenges faced by the hotel industry in recent years can be summed up in one question: How to improve the customer experience? On the one hand, hotel-related concepts are evolving. On the other, the customer journey...

How The Mandala Hotel leverages the instant survey to improv...

How to Deliver a Seamless Guest Experience and Drive Revenue...

Guest feedback is extremely important for hoteliers. On the one hand, it provides an insight into the expectations and demands of guests and how these can be fulfilled or even exceeded. On the other hand, it helps to optimize internal...

How to Communicate More Efficiently with Our Internal Notes

Many hoteliers receive guest reviews that require internal communication. For example, in the case of a negative review you would like to provide your colleagues useful background information or explain how the communication with the guest went and whether the...