Article
Voice of the Customer Tools to Improve Customer Experience
Voice of the customer tools (VoC tools) are the means to accomplish a successful VoC strategy. Most often, companies implement a Voice of the Customer software offering a variety of these VoC tools. Learn which VoC tools will work best for your business to enhance the customer experience. Reminder: What is a voice of the customer program? Voice of the customer (VoC) is a major component of customer experience management. How your customers experience your brand directly impacts their loyalty as 56% of consumers stick…
Read more
Article
VoC Restaurant 101: Develop a Voice of the Customer Strategy
Online reviews have become increasingly important to restaurants. In such a saturated market, it’s the key to getting seen in an online search. Implementing a VOC Restaurant strategy, that is, a Voice of the Customer (VOC) restaurant strategy, is the...
Article
Restaurant Management: Why Restaurant Reviews Matter
Restaurant reviews and your restaurant Are you incorporating your restaurant reviews into your customer experience management strategy? Customer Experience Management, defined as a holistic business strategy to acquire and retain customers, is essential to any business, particularly restaurants. Ideally your...
Article
Contactless Era for Hotels: Why You Should Offer a Self Chec...
A digital check-in as new standard in times of COVID-19 Offering guests a self-check-in service will presumably become an integral part of the hotel experience in a post-COVID-19 world. As hoteliers try to adapt to a new normal brought on...
Article
EU grants for small businesses—Hotels can digitalise now
More companies are realizing that digital technologies are a determining factor for their own competitiveness and future viability. The hospitality industry is no exception with digitalisation becoming standard. Digital expectations of hotels are no longer limited to simply a website...
Article
Understanding the Impact of COVID-19 Based on Hotel Reviews ...
Highlights: The review volume in Berlin is higher than in other European cities. The review volume in London is still very low. New York City sees very little activity. The number of hotel reviews in Shanghai and Hong Kong are...
Article
Customer Data & Restaurants: Collect Digitally and Increase ...
Dear Restaurant Owners, we’re thrilled to see your businesses reopening. (If we’re honest, we’re also tired of doing so many dishes.) The world looks different amidst COVID-19. Now restaurants are required to get customer data in case of an onsite...
Article
Hotels, want to be starstruck? Digitalise to increase your h...
Fulfil the 2020-2025 European Hotelstars Union digitalisation criteria The hotel star rating is one of the first things guests research before making a booking decision. Did you know hotels utilising digital communication earn more points (potentially 50+ points) towards a...