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Hot off the press: Our new Whitepaper “Hotel Website Secrets to”
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Hot off the press: Our new Whitepaper “Hotel Website Secrets to”

As part of our free whitepaper series our latest one just arrived today. Learn the hotel website secrets to: Getting more reservations Filling more rooms Turning one-time guests into repeat customers Answer this question: Is your website converting lookers into bookers? It is time to get started on turning your website into a sales tool. Download your copy here.
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Internship at Customer Alliance

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Internship at Customer Alliance

We were very pleased to welcome our intern Carolin over the past 4 months. She was a huge win for the team and very supportive on a variety of projects. Carolin spend the last 4 months within several teams at...
No reviews, less bookings

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No reviews, less bookings

Here comes TripAdvisor alongside with PhoCusWright and reveals their study results on the connection of reviews and bookings. So I hear a lot of people saying reviews become less important, people are saturated, but the truth is 53 % of...
Meet us at ITB in Berlin

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Meet us at ITB in Berlin

As in previous years we will be exhibiting at the ITB in Berlin, the World’s Leading Travel Trade Show. From 5th of March until 9th of March 2014 you will find us in the eTravel World in hall 6.1, booth...
The Impact of Social Media

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The Impact of Social Media

Four Pillars published an infographic on The Impact of Social Media within the Hospitality Industry. To no suprise online reviews are the second biggest trustworthy influencer on booking decisions. They were only beat by personal recommendations and word-of-mouth.  70 %...
Amount of online reviews affects the rating

Blog

Amount of online reviews affects the rating

Top of the world! TripAdvisor gave out the popular Travelers’ Choice Award to the creme de la creme of the hotel industry. The Travelers’ Choice Award is an audience award, as it takes into account the reviews of travelers from the...
Hotel trends, tips and news

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Hotel trends, tips and news

Let’s embrace our new blog series the so called weekly recap. Every week we read through the industry news to provide you with best tips and trends  in the hospitality industry, so you can make smarter decisions for your hotel....
It’s Christmas time

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It’s Christmas time

Last Thursday we had our nordic Christmas party. “The holy place” was kept secret until the very last moment. It was a huge surprise when we reached the holy gates of the Lichtpark. A summerly outdoor location right by the...
The New Review Analytics!

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The New Review Analytics!

Each day, everyone of our 52 colleagues listens to your feedback very carefully. We try to collect all of your suggestions and to implement a lot of them to make your review management easier, better and more fun. So, today...
4 new feature releases

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4 new feature releases

We are very excited to share some good news with you. December 6th, 2013, we will add some very useful, brand-new features to your Customer Alliance backend. The new features will help you to manage all your online reviews in...
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