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Achieve Guest Satisfaction (Every Time!) in 7 Simple Steps

The guest experience is a common topic amongst today’s hoteliers and travel professionals. But let’s not forget the importance of guest satisfaction. Happy guests reflect not only their experience in your establishment but also how well your staff and services have performed.  As a key differentiator between hotels, guest satisfaction…

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Setting Up A Patient Satisfaction Program

A paper patient survey alone is no longer enough to get the best healthcare insights. Today, the most savvy organisations know that to improve the patient experience they must push beyond simply collecting feedback. Instead, the focus should be on implementing a program that also measures that feedback, analyses it…