Article

Returning to The Office: 7 Thoughts to Create a Safe and Healthy Workplace after COVID-19

When walking out of our office building two months ago, we hardly thought of all the efforts to plan our return. But after several weeks of home office, short-time work or temporary closure of companies, some staff are likely to start coming back to their office in the near future. But as there is no general playbook, many employers are wondering how to ensure a safe return of their team to the office. Without doubt, COVID-19 changed our working environment and employers need to make…

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Article

Recovering from COVID-19: Financial Aids for the Hospitality...

Hotels and restaurants are highly affected by the ongoing coronavirus crisis, as curfews and travel restrictions reduced the public life to a minimum. To provide companies with fresh liquidity, the federal government and the state governments support the German economy...

Article

Customer Alliance City Report 2020 - Understanding the COVID...

Without doubt, the current coronavirus crisis is affecting the global economy tremendously. To look at the development of the pandemic from a different perspective, we want to share some interesting insights based on valuable review data. Usually, analysts use widely...

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Guest Communication During Coronavirus Crisis: How to Switch...

During such an uncertain and challenging time like the ongoing coronavirus crisis, hoteliers need to stay in control of their guest communication. The current coronavirus pandemic might have forced you to close your doors to the public and you would...

Article

7 Tips for Hotels during COVID-19: How to Manage Your Online...

The current spread of the coronavirus is taking its toll on the hospitality and tourism industry. Low occupancy rates and loss in revenue are just some of the impacts on your business. In such uncertain and challenging times, you might...

Article

Top Tools for Online Team Collaboration - How We Switched to...

Workers around the globe are moving from open-plan offices to their private home offices to protect themselves and others from the coronavirus pandemic. It is a very challenging time which requires us to act quickly. At Customer Alliance, we decided...

Article

Emerging stronger from the Coronavirus crisis: Why hotels sh...

It’s no secret that the ongoing Coronavirus crisis has had a massive impact on the global hotel and tourism industry. It will continue to affect this industry even after corona is defeated. Travel restrictions and curfews have resulted in cancelled...

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How to Respond to Guest Feedback via SMS for a More Positive...

Digital communication with your guests is not only important before and after their stay, but also during it. Today, travellers expect a different kind of care and interaction than 10-15 years ago. Think, for example, of smartphones, which have become...

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User Guide Data Privacy - How to be GDPR compliant with Cust...

Data protection is an extremely important concern for us. To protect personal data, such as that of you and your guests, we implement strict data protection guidelines and precautions in our company. The basis for this is the General Data...

Blog

How to Uncover the Real Email Address of Expedia Guests

Expedia, the online travel agency offering hotels, flights, package tours, rental cars or event tickets, is one of the top dogs in the digital travel industry. Portals such as trivago and hotels.com also belong to the company. Expedia thus plays...