Track Brand NPS Score with Customer Alliance

Since launching NPS scores in 2017, it has quickly become one of the most utilised questions by our customers. I...

Collect Real Email Addresses from Booking.com Guests

When guests make reservations over Booking.com, a temporary email address is generated for communication purpose...

Automatically Take Advantage of Rich Snippets with the Widge...

You may have seen them when searching on Google – the small yellow stars next to Search Results. Sometimes...

How to use Instagram to improve your guest experience

Guest experience is a central concern for hotel owners. So how can you personalise this experience? There are ma...

How Acquario di Genova became one of the World‘s Top 10 Aqua...

Everything your hotel needs to know about Facebook Recommend...

In 2018, Facebook took innovative initiatives to stamp its influence on the tourism industry a little more. One ...

Introducing: Our new Customer Experience Hub

We are very happy to announce that we will soon launch an exciting feature, which will help you to engage more w...

Understanding the deliverability of your emails

Did you know that more than 6% of all emails that our customers send out to their customers are not delivered? 6...

How can the guest experience strengthen loyalty?

  Loyalty is central to all companies, regardless of industry. In the hotel industry, loyalty consists of s...