Resources

Review Management
How customer reviews will drive rankings in Google’s Search Generative Experience

“We know that people want to hear other people’s experiences to help them make decisions.” That’s what Google say about […]

February 23, 2024
What are the benefits of review management software?

As a manager, you juggle a myriad of tasks every day, from organising your staff to overseeing operations. You know […]

January 17, 2024
Review Management
Everything you need to know about review gating (why transparency always triumphs)

Brilliant business strategy or dubious practice? In this article, we’re pulling back the curtain on review gating. We’ll explore what […]

January 16, 2024
Review Management
How do I choose a review management software? A comprehensive guide

Are you overwhelmed by the sheer volume of online reviews and struggling to make sense of them all? Do you […]

July 27, 2023
Customer feedback management
What types of customer feedback are there? Unlock your business potential with these 11 methods

Customer feedback is the cornerstone of any successful business. It helps you drive important decisions, build relationships and keep up […]

July 25, 2023
Customer feedback management, Surveys
The power of listening: 5 survey questions used by the world’s best hoteliers

In the competitive hospitality world, simply measuring guest satisfaction is no longer enough to stay ahead of the game. To […]

April 28, 2023
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