Top Tools for Online Team Collaboration – How We Switc...

Workers around the globe are moving from open-plan offices to their private home offices to protect themselves and others from the coronavirus pandemic. It is a very challenging time which requires us to act quickly. At Customer Alliance, we decided...

Emerging stronger from the Coronavirus crisis: Why hotels sh...

It’s no secret that the ongoing Coronavirus crisis has had a massive impact on the global hotel and tourism industry. It will continue to affect this industry even after corona is defeated. Travel restrictions and curfews have resulted in cancelled...

How to Respond to Guest Feedback via SMS for a More Positive...

Digital communication with your guests is not only important before and after their stay, but also during it. Today, travellers expect a different kind of care and interaction than 10-15 years ago. Think, for example, of smartphones, which have become...

User Guide Data Privacy – How to be GDPR compliant wit...

Data protection is an extremely important concern for us. To protect personal data, such as that of you and your guests, we implement strict data protection guidelines and precautions in our company. The basis for this is the General Data...

How to Uncover the Real Email Address of Expedia Guests

Expedia, the online travel agency offering hotels, flights, package tours, rental cars or event tickets, is one of the top dogs in the digital travel industry. Portals such as trivago and hotels.com also belong to the company. Expedia thus plays...

How to Measure Your Customer Satisfaction with Our NPS Trend...

The Net Promoter Score (or simply NPS) is a powerful metric to measure the satisfaction and loyalty of your guests. It’s a key indicator to gauge their willingness to not only return for another stay in your hotel but also...

Study – Upselling strategies by hotel type and revenue...

How to Enhance your Digital Guest Communication with Our Gue...

We take your guest communication to a new level! Our Guest Journey Editor gives you full control over the communication with your guests. It allows you to send automated messages and individual questionnaires before, during and after their stay in...

Guide to Your Digital Guest Communication