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How to create a successful customer satisfaction survey

Ready to create a winning customer satisfaction survey measuring customer satisfaction?In this article, we’ll dive into methods of measuring customer satisfaction, which customer satisfaction KPI and qualitative questions to include in your customer satisfaction questionnaire, and how you can best follow-up on your customer satisfaction survey results. How to create…

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Improve customer satisfaction in the restaurant industry with feedback

You know restaurant guest satisfaction is important. After all, if you get just 5% of your guests to keep coming back, then you can have an increase in profits of up to 25%. Plus, repeat diners spend 67% more than new guests (1). Start thinking about the customer satisfaction meaning…