Guest experience is a central concern for hotel owners. So how can you personalise this experience? There are many factors to take into account. Of course, nothing can replace dedicated staff who are attentive to your guests’ needs. However, technology can certainly help to add value to the experience at every stage of the stay. This has many benefits for a hotel; like how in a previous article, we mentioned the impact it has on guest loyalty. It is also a means of measuring satisfaction…
