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Customer Service in Banking: 6 Actionable Ways to Improve

The importance of customer service in banking and financial services When it comes to which company we choose to look after our money, there have never been more options. While customers simply used to open an account with their nearest branch, today there are plenty of choices (including online and…

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How a Customer Journey Map Helps you Offer Unique Experiences

Understanding your customer journey is key to the success of any business. When you can clearly see the steps your customer takes (and the feelings that go with them), you are in a much better position to make their experience a good one. But getting inside your customer’s mind isn’t…