Article

The Voice of the Customer survey for competitive customer insights

A Voice of the Customer survey is critical to understanding what your customers think about your service, product or overall brand experience. In fact, customers’ feedback can provide many insights on different aspects of your company that, when examined, can provide a wealth of information.  Let’s look at what a…

Read more

Article

The 2020 Christmas Checklist for Hotels

Christmas and Covid. Wow. Such an unusual time for the global hospitality industry. But we’re here to spread the Christmas cheer and remind you of that common adage, “Unusual times call for unusual measures”. While travellers research where to spend Christmas in Europe, there are still many things you can…

Read more

Article

Ecommerce and the Voice of the Consumer—Feedback matters

Read

Article

Hotel VoC: The key to guest satisfaction is voice of the cus…

Read

Article

Voice of the Customer Tools to Improve Customer Experience

Read

Article

VoC Restaurant 101: Develop a Voice of the Customer Strategy

Read

Success story

Brand reputation: Michelin star Relais et Chateaux Villa Cre…

Read

Article

Restaurant Management: Why Restaurant Reviews Matter

Read
1 3 4 5 6 7 40