Customer Experience, Customer Journey, Customer Satisfaction, Customer Satisfaction Metrics
Get Better Response Rates With New In-Email Surveys
Your survey invitation just got better! We’re excited to announce that you can now display the first question of your […]
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August 1, 2022
Customer Experience, Customer Journey, Customer Satisfaction, Customer Satisfaction Metrics, Voice of the Customer
Customer Satisfaction Metrics Explained: Customer Effort Score (CES)
Every business wants satisfied customers. But do you know what is an even higher indicator of customer loyalty? Making the customer interaction as low-effort as possible. That’s where Customer Effort Score (CES) comes in! …
July 6, 2022
Customer Experience, Customer Journey, Customer Satisfaction, Customer Satisfaction Metrics, Feedback Economy, Reputation Management, Voice of the Customer
Achieve Guest Satisfaction (Every Time!) in 7 Simple Steps
The guest experience is a common topic amongst today’s hoteliers and travel professionals. But let’s not forget the importance of […]
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June 27, 2022
Customer Experience, Customer Journey, Customer Satisfaction, Feedback Economy, Patient Satisfaction, Patient Survey, Reputation Management, Review Analytics, Voice of the Customer
Setting Up A Patient Satisfaction Program
Investing in a comprehensive patient satisfaction program is a surefire way to get the most valuable insights for your healthcare organisation and implement real change. It may sound like a tall order, but getting set up is easier than you …
June 20, 2022
Understanding Customer Journey Stages And Touchpoints
There’s no doubt that customer journeys are more complex than ever. But by putting yourself in your customers’ shoes, you […]
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April 20, 2022
Customer Experience, Customer Satisfaction, Feedback Economy, Voice of the Customer
Capture Feedback In The Moment With Our New In-Web And In-App Surveys
We’re so excited to announce the launch of in-app and in-web surveys! Also known as microsurveys, they offer a short, […]
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April 12, 2022
