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Dominating automobile customer satisfaction with feedback

Increasing automotive customer satisfaction KPI scores is possible, so long as you’re listening to your customers. Automobile customer satisfaction depends on a variety of customer satisfaction factors, including automobile consumer reviews. Learn how your company can control performance using 360-degree feedback.  Why feedback matters According to research by Gartner, companies…

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Patient feedback: The key to advancing the patient experience

Patient feedback matters. Consider this fact: A hospital reputation consisting of good online reviews and positive provider reviews boast 1.2 USD million more in their revenue than those with a poor hospital reputation (1). How’s your healthcare organisation’s reputation management? Do you use a hospital feedback form to collect patient…