Success story

How 79% of Mazda Motor Europe’s regional markets increased service customer satisfaction

Overlooking the banks of the Rhine in Leverkusen, Germany, Mazda Motor Europe GmbH (MME) serves as the regional headquarters for Mazda in Europe. The company has established local suppliers and operations in over 30 countries to implement the exceptional strategies of its Japanese parent company Mazda. The challenge: create an…

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Healthcare and the importance of a patient satisfaction questionnaire

Modern healthcare providers don’t guess about how satisfied their patients are, they know. They rely on data collected from a patient satisfaction questionnaire to give them actionable insights.  But wait,  What is patient satisfaction? Going beyond effective treatment, patient satisfaction measures the contentment of patients’ overall experience with a healthcare…