Curious as to what customer satisfaction KPIs (key performance indicators) are, what a KPI measures, and why businesses today are […]
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At your business, can you easily explain the relationship between customers needs and expectations and customer satisfaction? What about the […]
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Did you know it’s 5-25 times more expensive to obtain a new customer than it is to keep a current […]
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Customer satisfaction automotive scores don’t lie. Volvo tied for 1st place in the 2018 American Customer Satisfaction Index, with a […]
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Modern healthcare providers don’t guess about how satisfied their patients are, they know. They rely on data collected from a […]
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Why customer satisfaction is important? In short, your business’ success depends on it. This guide provides convincing stats, the most […]
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