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Are you a customer journey hotel? Invest in customer experience

One of the main challenges faced by the hotel industry in recent years can be summed up in one question: How to improve the customer experience? On one hand, hotel-related concepts are evolving. On the other, the customer journey hotel is changing at the same pace as technological innovations and…

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Success story

How The Mandala Hotel leverages the instant survey to improve guest experiences

The Mandala Hotel represents excellence in Berlin. But in an industry where innovation is constantly evolving and therefore customer demands are changing quickly, you have to remain competitive and offer a memorable customer experience.

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How to Communicate More Efficiently with Our Internal Notes

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Customer experience for hotels: Combining technology and hum…

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Customer Alliance celebrates its 10 years!

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How Hotel Chains Can Improve Their Operations with Guest Fee…

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Respond to Booking.com Reviews From the Customer Alliance Da…

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