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5 Efficient Ways Of Cross-Selling In Your Hotel

Cross-selling and up-selling play an essential role in any hotel’s strategy and success. They offer many benefits, including boosting profitability and improving the guest experience. However, you need to know not only which service or offer you want to cross-sell, but when and how to do it! Indeed, not all…

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Are you a customer journey hotel? Invest in customer experience

One of the main challenges faced by the hotel industry in recent years can be summed up in one question: How to improve the customer experience? On one hand, hotel-related concepts are evolving. On the other, the customer journey hotel is changing at the same pace as technological innovations and…