Article

Are you a customer journey hotel? Invest in customer experience

One of the main challenges faced by the hotel industry in recent years can be summed up in one question: How to improve the customer experience? On one hand, hotel-related concepts are evolving. On the other, the customer journey hotel is changing at the same pace as technological innovations and…

Success story

How The Mandala Hotel leverages the instant survey to improve guest experiences

The Mandala Hotel represents excellence in Berlin. But in an industry where innovation is constantly evolving and therefore customer demands are changing quickly, you have to remain competitive and offer a memorable customer experience.