Send a welcome message to your guest before arrival via email!! Through every step of a guests stay, from reservation to check-in to during- and post- stay, you can transform their opinion of your hotel in a snap. Why not start their stay off on the right foot with a beautiful welcome email? Our pre-stay […]

We’ve integrated Net Promoter Score (NPS) into your questionnaire! Included in your Questionnaire settings (navigate: Settings > Questionnaire > Questions) is now the NPS question “How likely are you to recommend us to friend or colleague?”. By default, this question is inactive. However, to add it as a question you simply turn the question on […]

We’ve optimized the invitation process with SMS review invitations We added SMS invitations to your online backend so you never miss a review opportunity. We heard your requests for more ways to invite your guests to review and we delivered. You can now invite your guests via email or SMS. The feature enables you to […]

Keep an edge on the competition We enhanced our Competition section  by extending Semantic Analysis to your competition. You can now analyze and compare the strengths and weaknesses of your competitors to your own, based on keywords mentioned about them online. This not only allows you to better understand if and where, but why you […]

New Widget for Chains! We have released a new chain Widget in Customer Alliance so you can better display your chains reputation on your website. It allows you to display the average rating of multiple properties in one Widget. How does it work? Much like your single hotel Widget, the Chain Widget is configured in your […]

Rest easy with templates and drafts! Being from the hospitality industry, we understand the interruptions and chaos surrounding hotel management. You want to show your guests you appreciate their review, but sometimes lack the time to write your response. Sometimes you start responding and are interrupted and need to return to the task later without […]

Start receiving emailed overviews of your chain today! This is for you: the chain or consortium user managing more than one property’s reputation. Receive an overview of the key performance indicators (KPIs) most relevant to your chain directly to your inbox. Much like you already do on the individual hotel level, you can choose to […]

Review Analytics is ready for you, Czech Republic! Over the past few weeks, we have worked closely with our Eastern European team to prepare our Review Analytics product for the Czech market. You were already collecting reviews in Czech, now you can also manage your reviews in Czech! The Czech language is live on our […]

Experience greater return rates for your Google review requests Over the past year, we’ve worked to grow our partnerships with the most relevant review portals for your applicable markets; as part of this, we have partnered with Google. Through this partnership, we can offer a Google API for you to redirect your guests directly to […]

  Introducing the new face of Review Analytics! We worked hard this summer to update Review Analytics – now, our looks are on paar with the functionality you love! No need to learn anything new, as the overall functionality of Review Analytics is the same, we just changed the aesthetics with some new colors and […]

It’s now easier than ever to enhance your reputation on the travel giant, TripAdvisor! The tourism and hospitality industry is no stranger to the influence TripAdvisor has on traveler’s booking decisions. This is why we’ve gone to great lengths to strengthen our partnership with the travel giant, TripAdvisor, to amplify our customer’s reputation on their […]

We have improved our Facebook integration enabling you to oversee your Facebook reviews directly within Review Analytics. The reviews are accessible from your review stream and the statistics are visible within both your overview and statistics sections. Facebook is arguably the most relevant social media portal and a major influence in travelers decision-making. It provides […]

Better collaboration and improved efficiency with unlimited users Incorporate your whole team or the key players into your Customer Alliance products without any extra fees! We removed all user restrictions and pricing associated with more users. Add the team members or departments you want into your Review Analytics or Booked user management and enjoy the […]

What you should do for your hotel To focus their site languages on German and Polish, HolidayCheck closed their .com site and will close their .fr site by September 30th 2016. What exactly does this mean for you? Your hotel will still be displayed and bookable on their site, but only your German and Polish […]

Our single login was launched on 7 September 2016. Our mission is to give you full control over your reputation and bookings. As part of our mission, we recently launched our Hospitality Control Panel providing our clients the best solution for managing their online reputation, bookings, and revenue through our products Review Analytics, Booked, and […]

We launched our Eastern European team and they are taking their first steps in the Polish market! The front- and back- end of Review Analytics and Booked are now provided in Polish, in case you did not notice the addition within our website language dropdown. Our Eastern European Country Manager, Jolanta Emerli, worked diligently with […]

With Customer Alliance, you can distribute your customers with Gmail addresses to Google for their reviews. This allows you to become more present on external portals by collecting more reviews and increasing your review-score. What are the benefits of redirecting to Google? When you increase the number of reviews you have on Google, you increase […]

Never miss a review with Review Analytics! With your success and return-rates in mind, we implemented the re-invitation function into Review Analytics’ backend. Now, if guests do not engage with your initial invitation e-mail, you can send a re-invitation reminding them of their pending review! At Customer Alliance, we recognize consistency is key when you […]

  We are thrilled to announce our most recent Review Analytics update – you can now comment on HolidayCheck reviews directly within Review Analytics and those comments display on HolidayCheck. Commenting on reviews is an important aspect of maintaining your online reputation. When customers see you respond and engage with those reviewing your property – […]

2016 is well under way and we are already in the middle of great new projects – though we didn’t miss our chance to look back on the year and recent improvements as we plan our next big steps. We want to share our successes, thoughts, and vision for our products development with you. With […]

JavaScript Widgets in Review Analytics With the New Year, we like to say “out with the old, in with the new.” Especially new are our JavaScript Widgets in Review Analytics! Your Widget now moves with your website visitors as they navigate your page- keeping your reputation in their sight. What does this mean for you? […]

Today, we present two new language options providing the opportunity to improve your return rates and personalized customer approach. You can now send questionnaires and receive reviews in Finnish and Norwegian to widen your online audience. Optimizing your language options within Review Analytics raises the potential for higher return rates of your post-stay review questionnaire. […]

To improve your online reputation effectively in the long-run, you need to take a holistic approach to your review management. It’s not just about collecting and analyzing what your guests and customers have to say about you, what you are great at, and where you need to improve. It is at least as important to […]

As a manager who is overlooking the success of a hotel chain or group, you have special needs when monitoring your online presence and reputation. It is important to keep the overview over all your hotels, not just the best- or worst performing ones. This is why our 360° Review Management tool Review Analytics offers […]

We have significantly improved your guest data import section within your Review Analytics backend. Sending post-stay emails to your guest, encouraging them to leave a review for you hotel, has now become even easier. What’s new? Most importantly, there is no need anymore to convert your Excel file into a CSV file before importing your […]

As most hoteliers will know, much can be gained from guest feedback. However, getting specific feedback about the topics that most concern you can be tricky. This is where the Review Analytics questionnaire comes into play – you can make sure you’re asking your guests the questions which you want answers to! What’s my “Questionnaire […]

Your Excel reports have been restructured and improved! We’ve made some visual changes, as well as added some numbers for you, so you’ll have a more immediate overview of your report as well as some additional information. What’s the Excel report? Review Analytics provides you with 3 kinds of reports which detail your reviews and […]

Discover the Review Analytics frontend in Chinese, Japanese and Arabic We’re excited to be offering 3 new languages for the Review Analytics frontend. With the new languages Chinese, Japanese and Arabic, you’ll now have the opportunity to get more of your past guests to leave reviews, as well as to reach more potential clients across […]

We are excited to share the product updates implemented throughout the month! Improvements to your “Semantics” section We’ve improved your “Semantics” page, providing more complete information with a semantic analysis of your reviews on external portals, in addition to your Customer Alliance reviews. In response to customer requests, we’ve also brought back your “Word Cloud”. […]

We are excited to share the product updates implemented throughout the month! New Questionnaire features We’ve added some new features to your questionnaire. You can now add sub-questions to your main questions (rated on a 5-point scale), for more detailed reviews. You can also create conditional questions, which will allow you to get more specific […]

We are excited to introduce a brand new Instant Survey for our Customer Alliance users. This feature will help you evaluate your performance while your guests are still with you, so you can ensure that they have the very best experience and that you catch any problem that might arise as it unfolds. What is […]

We are excited to share the product update implemented this month! Updated Email Reports Section In the “Email Reports” tab of your “Reports” section, you can now add, edit and/or delete your email reports. This section has been redesigned so that you can customize your reports to your hotel and team’s specific needs. You can […]

We are excited to share the product updates implemented throughout the month! Unpublished Customer Alliance reviews now included in your email reports In the reports which you can export from the “Reports” section, you can now also view the information concerning still unpublished Customer Alliance reviews. These are either reviews which have been left as […]

We are excited to share the product updates implemented throughout the month! Questionnaire and “Thank You” page settings: more options available You now have more settings options for your questionnaire and for the “Thank You” page your customers are redirected to, after leaving a review. Along with the text personalization (which was enabled last week), […]

All new features and figures for the new year – Discover what’s new on the Review Analytics backend.   Hello and Happy New Year! Here at Customer Alliance, we’re kicking off the new year with a newly improved Review Analytics for our customers. The new features we’ve implemented make it even easier for business owners […]

We are excited to provide a brief recap of the updates implemented during this month! New Certificate for chain hotels For our customers with several hotels, this week we introduce the chain certificate. With this new option, allow your customers to see your reviews for all of your individual hotels, filter them, and book their […]

We are excited to provide a brief recap of the updates implemented during this month! New design update on the Questionnaire and In-House Feedback: rating points In the last weeks, we tested how to increase the response rate for the Questionnaire- one of the most important parts of Review Analytics. Following the remarkable results of […]

We are delighted to provide a brief recap of the updates implemented during this month! The XML API documentation updated and available in German Some weeks ago, we updated our XML API documentation. Reviews can now be ordered by review rating and by date, in ascending or descending order. You can also show reviews between […]

We are excited to share the product updates implemented throughout the month! New design and improved usability for your Facebook chain App Now your Facebook users can navigate more easily through your Hotels reviews. No matter if your Chain has 4 or 200 Hotels, your potential guests will always have an organized overview guided by […]

Customer Alliance questionnaire is now available for restaurant- and conference guests Customer Alliance hotel clients sum up to more than 2.500 by now gaining the benefits for their daily work routine due to our review management solutions. Now we take a step forward and expand our product towards gastronomy and more! Our two new questionnaires […]

We are excited to share the product updates implemented throughout the month! New backend language available: Dutch Now all Dutch hotels can use Review Analytics on their mother language. New salutation on the “guests” section: Mrs and Mr From now on, our system allows you to be more precise when adding a new guest in […]

We are excited to share the product updates implemented throughout the month! New newsletter section and filter functions in the Chain Backend Now it’s possible to manage and export the newsletter subscriptions for all hotels that are part of a chain in one single page Individual reviews for bestday + pricetravel available Now your review […]

So now it’s time to say a big THANK YOU to our Product Development team! They did a great job, improving our Product Design within the last year. So far the design and usability of our website, the Review Analytics backend, our questionnaire and online certificate have been improved. And now we are happy to […]

Our intuitive to use review software “Review Analytics” is even more user-friendly now, because: We completely updated our help section. That’s new: Search bar: For individual keyword search FAQ: Clearly structured answers to frequently asked questions Video-Tutorials: For quick insights into particular system areas (system maintenance, options, statistics, etc.) >>Explore the new help section now […]

Your hotel certificate is now fully customizable for your website and for the Facebook application. Delight your guests with your best personal touch! “Better than yesterday”. That’s the internal mantra we follow here on our development team. Last week we relaunched our hotel certificate improving its usability, making it viewable from any device and easier […]

Just in time for the ITB in Berlin we have improved your online certificate with a new and elegant design. We hope you like it! Your certificate optimized for all screen sizes It’s done, now your reviews are a pleasure to read on any device. Whether on a train ride on the smartphone, at home […]

Each day, everyone of our 52 colleagues listens to your feedback very carefully. We try to collect all of your suggestions and to implement a lot of them to make your review management easier, better and more fun. So, today is the day that our entire team has been working extremely hard for in the […]

We are very excited to share some good news with you. December 6th, 2013, we will add some very useful, brand-new features to your Customer Alliance backend. The new features will help you to manage all your online reviews in an even more efficient way. What is new: Reviews: Do you remember those days where […]