Resources

15 Booking.com review response examples to steal and build your online reputation

Responding to Booking.com reviews is not just good hospitality. It is a vital part of online reputation management. Nearly every […]

January 19, 2026
15 Expedia Review Response Examples for Good, Bad & Average Reviews

Online reviews are the backbone of your hotel’s reputation. Whether you manage an independent property or a large hotel group, […]

November 10, 2025
Will AI recommend your hotel? How to increase visibility in ChatGPT and AI search

For years, online reviews influenced how guests chose their next stay. Today, those same reviews are influencing how artificial intelligence […]

October 20, 2025
Customer Satisfaction, Feedback Economy, Reputation Management, Review Management
The ROI of Online Reputation Management for Hotels

Guest reviews don’t just reflect a guest’s experience, they influence the next one. They’ve always mattered, but now, they shape […]

September 29, 2025
Customer Satisfaction, Feedback Economy, Reputation Management, Review Management
20 Google review response examples to steal (for good, bad, and average reviews)

If you’re a business owner or marketing manager, you know that online reviews can make or break your reputation. And […]

January 3, 2025
Review Management
8 best review management software for hotels in 2025

Countless hoteliers who turn to review management software struggle with the challenges of: There are several review management software out […]

January 2, 2025
How Forsyth Country Club uses surveys to strengthen their member experience
August 26, 2025
How My Arbor Hotel increased Google reviews by 55% with Customer Alliance and Re:Guest
July 2, 2025
Automotive – Success Story
How Mazda Motor Europe improved customer loyalty and increased its Net Promoter Score by nine points
March 3, 2025
Tartares & Co use Customer Alliance and Guestonline for smooth reservations and improved guest satisfaction
October 17, 2024
How Hotel Nordik use review and feedback management to achieve the no.1 spot on Tripadvisor
October 17, 2024
Hospitality – Success Story
How Relais Castello di Casiglio achieved the no.1 ranking on Booking.com
May 14, 2024
Scroll to Top