CAREERS

Customer Alliance Careers

Do you want to join our #CAsquad?

We love what we do!

Our team is made up of amazing and smart talents that make you excited to come to work every day. We inspire and support each other, challenge our own ideas and have a lot of fun along the way. Every day, we go the extra mile to exceed our customers´ expectations.

Together we #Aim4Better! And we’ve got an ambitious path ahead. Do you want to be part of what’s next? A career at Customer Alliance means learning, innovating, sharing, and growing – professionally and personally. Are you ready?

Our GIPPS Values

Whenever we sketch new ideas, define strategies, or organise our projects, we always have our five core values leading the path to achieve our goals. Growth, Innovation, Performance, Positivity, and Sharing (GIPPS), are central to our culture, and they shape our daily interactions among colleagues and departments. We proudly live and work by them:

Growth

We are nurturing a culture, where we recognise the good performance of our fellow colleagues and where highly motivated people can reach their full potential. We have cultivated a sphere of learning, testing, and exploring. Therefore, we want our people to grow with us.

Your personal development plan and a substantial educational budget that you can spend on online training, workshops, or career development books, will help to get you where you want to go. We are ambitious and aim for better.

Innovation

We live in an atmosphere of innovative thinking and creative ideas, prompting each other to speak up and make sure everyone’s voice is heard. New ideas and latest technologies are the fuel for a better product and more efficient processes.

We constantly challenge our own ideas to better meet the needs of our customers. And because everyone is an integral part behind our successful software, all team members are welcome to join our product development workshop to make an impact.

Performance

At Customer Alliance, we understand that it is the contribution of all our team members that makes our company successful. Our customers do not settle for average, and neither do we.

That’s why we encourage our colleagues to think critically and analytically, and to share learnings and their success with fellow colleagues. We measure our results and always strive for best-in-class solutions.

Sharing

Our culture is built on trust and transparency. By sharing our skills, knowledge, and experience we inspire each other and help one another to succeed. Customer Alliance values a workplace of creativity, individual expression and a diverse set of opinions, and we are not afraid to make mistakes.

Positivity

We love positivity! That’s why our daily actions are built on positive thinking and long-lasting relationships with colleagues, customers, and partners. We know that great ideas and innovative plans can only flourish in a positive and open-minded atmosphere. Whether it’s enjoying lunch with teammates, playing a round of table soccer, or having loads of fun during our company events, we believe in a cheerful environment.

Things you should know about our #CASquad

80+ talented team members

International

Our team consists of more than 20 nationalities

Male female ratios (gender diversity)

Average age

Average tenure

Get your trainers ready

Each year, we take part at the company run.

We are team players

In 2019, our soccer team made it under the TOP 3 of the best Urban Sports Club League and left companies like Coca Cola, Delivery Hero and GetYourGuide behind them

Sharing is caring

We love to give back to the community. Last year in 2019, our CA Santa delivered some lovely gifts containing toys and books to the children and their families at a local family centre.

Open positions

The Perks of Working at Customer Alliance

Working at Customer Alliance also means enjoying some pretty fabulous benefits. Your time at Customer Alliance should be the best you´ve ever had. Therefore, we make sure to take care of:

Your health and wellbeing

  • Health and fitness allowance
  • Educational workshops

Your working environment

  • Flexible working hours and weekly home office
  • Regular team events
  • Be yourself: no dress code
  • Fresh fruit, cereals, free beverages, & a (large) beer fridge

Your learning and personal development

  • 1000€ annual education budget
  • Travel Industry Card
  • One-month sabbatical

Your finances

  • Company pension scheme
  • Free Deutsche Bank Account
  • Salary optimization initiatives
  • Four-digit referral bonus

Living in Berlin, we know how to throw a little party!

Look up on our Glassdoor reviews

4,7
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Would recommend to a friend

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Positive evaluation from the CEO

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Positive business Forecast

You’ve got some questions?

We are happy to help! To make life a bit easier, we already collected the most frequently asked questions. Maybe yours has been answered as well. No? Then feel free to drop us a mail to jobs@customer-alliance.com.

How often do you update the open positions on the career page?

Our career page is updated in real-time as positions become available. All positions listed are open to applications. Once the position has been filled, it will be removed from the website.

I have difficulties submitting my application online, what should I do?

If you need assistance, please reach out to jobs@customer-alliance.com.

What does the recruitment process look like at Customer Alliance?

Our recruitment process varies depending on the type of role you are applying to. The interview process can include multiple interviews with a variety of Customer Alliance representatives. For some positions you may even be invited to an assessment day or to complete some tests.

In general, our recruitment process consists of the following steps:

Step 1: Online Application

To apply for a position at Customer Alliance, please complete the online application form. This will provide us with details of your relevant skills and experience. As part of the online application process, please upload a copy of your up-to-date CV/resume. You’re also welcome to add a cover letter if you want to tell us more about yourself. Once you submit your application, a member of our HR Team will review your qualifications. Your skills and experience will be compared with the requirements of the position for which you have applied. If there’s a match, you will be invited to an interview.

Step 2: Interview with a Recruiter

Typically the first interviews with applicants are conducted by an HR recruiter. This initial conversation will determine your suitability and availability for open positions at Customer Alliance. On the other hand, this interview provides you an opportunity to ask questions about working at Customer Alliance. If the recruiter feels your qualifications and experience make you a good fit for the position in question, your application and interview feedback will be forwarded to the hiring manager for review.

Step 3: Interviews with Hiring Manager and Team Members

Shortlisted candidates will be invited to an interview with the hiring manager. This interview format can vary. After completion of the interview, qualified and selected candidates may be invited to additional interviews. Remember, this interview is a great opportunity for you to better understand the position you are applying for, and ask questions about working at Customer Alliance. Please come prepared and do your research on the company!

Step 4: Offer of Employment

If you have been identified as the most suitable candidate for the position, you will be presented with an offer of employment.

Step 5: On-boarding at Customer Alliance

Customer Alliance has a comprehensive on-boarding program for all new employees. You will have a buddy to support your daily workflow. The on-boarding program aims to welcome all new team members and equip them with everything they need to deliver their best work.

How can I send a follow-up thank you note to my interviewers?

You can ask your recruiter to provide the names and contact information of your interviewers if you’d like to send thank you notes.

How do I know if Customer Alliance has received my application?

If you have applied for a position at Customer Alliance via our career section, you will receive an automated email confirming the receipt of your application. We strive to keep everyone informed of their application status throughout the recruitment process. However, due to the large volume of applications we receive, we are unable to personally respond to each one every time. If you meet the position requirements, you will be contacted by our HR Team to schedule an interview.

How soon will I know if a hiring decision has been made?

Our recruiters will inform you regarding the specific timeline for the position you’ve applied for. Generally, you should hear back from us with an update within a week of your interview.

What are the top qualities you look for in a potential candidate?

Generally, we are looking for people who are passionate about our values, who are great problem solvers, good communicators, have a strong desire to learn, an entrepreneurial spirit, and who show us that they’re enthusiastic about the role they’re applying for.

Ready to join our #CAsquad?

Are you ready for a career at Customer Alliance? Check out our open positions! We can’t wait to hear from you.