This cookie statement was last updated on June 22, 2020 and applies to citizens of the European Economic Area.
1. Introduction
Our website, https://www.customer-alliance.com/en/ (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this cookie statement. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
5.1 Manage your consent settings
6. Cookies
6.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
6.2 Analytical cookies
We use analytical cookies to optimize the website experience for our users. With these analytical cookies we get insights in the usage of our website. We ask your permission to place analytical cookies.
6.3 Advertising cookies
On this website we use advertising cookies, enabling us to personalize the advertisements for you, and we (and third parties) gain insights into the campaign results. This happens based on a profile we create based on your click and surfing on and outside https://www.customer-alliance.com/en/. With these cookies you, as website visitor are linked to a unique ID, so you do not see the same ad more than once for example.
Because these cookies are marked as tracking cookies, we ask your permission to place these.
6.4 Social media buttons
On our website we do not use social media buttons to promote web pages or share them on social networks.
7. Placed cookies
Hotjar
We use Hotjar for heat maps and screen recordings. Read more
| Name | Retention | Function |
| Statistics | ||
| _hjid | 1 year | Store a unique user ID |
| __hssrc | session | |
| _hjAbsoluteSessionInProgress | ||
| Statistics (anonymous) | ||
| _hjIncludedInSample | session | Store anonymized statistics |
Sharing
For more information, please read the Hotjar Privacy Policy.
Popup Maker
We use Popup Maker for popup creation. Read more
| Name | Retention | Function |
| Functional | ||
| pum-* |
Sharing
This data is not shared with third parties.
Google Analytics
We use Google Analytics for website statistics. Read more
| Name | Retention | Function |
| Statistics (anonymous) | ||
| _ga | 2 years | |
| _gid | 1 day | Count and track pageviews |
| _gat | 1 minute | Filter requests from bots |
| Statistics | ||
| _gat_UA-* | session |
Sharing
For more information, please read the Google Analytics Privacy Policy.
HubSpot
We use HubSpot for marketing automation (automated email marketing). Read more
| Name | Retention | Function |
| Marketing/Tracking | ||
| hubspotutk | 13 months | Store and track a visitor’s identity |
| __hstc | 13 months | Store time of visit |
| __hssc | 30 minutes | |
| __hsmem | ||
| hs-messages-hide-welcome-message | 1 day | |
| hs-messages-is-open | 30 minutes | |
| *_key | ||
| hs_ab_test | session | |
| Preferences | ||
| messagesUtk | 13 months | Store browser details |
| Functional | ||
| __hs_do_not_track | 13 months | |
| __hs_opt_out | 13 months |
Sharing
For more information, please read the HubSpot Privacy Policy.
Google Tag Manager
We use Google Tag Manager for website statistics. Read more
| Name | Retention | Function |
| Marketing/Tracking | ||
| _gcl_au | persistent | Store and track conversions |
| Statistics | ||
| uslk_inital_url | persistent | |
| uslk_referrer | persistent | |
| uslk_operator_binding | persistent | |
| uslk_drag | persistent | |
| uslk_in_service_time | persistent | |
| uslk_page_impressions | persistent | |
| uslk_s | session | |
| uslk_e | 1 year |
Sharing
For more information, please read the Google Tag Manager Privacy Policy.
Optimizely
We use Optimizely for website statistics. Read more
| Name | Retention | Function |
| Statistics | ||
| optimizelyEndUserId | 6 months | Store a unique user ID |
| optimizelySegments | ||
| optimizelyBuckets |
Sharing
This data is not shared with third parties.
WPML
We use WPML for locale management. Read more
| Name | Retention | Function |
| Functional | ||
| wp-wpml_current_language | 1 day | Store language settings |
| wpml_browser_redirect_test | session | Check if cookies can be placed |
| _icl_visitor_lang_js |
Sharing
This data is not shared with third parties.
Google Fonts
We use Google Fonts for display of webfonts. Read more
| Name | Retention | Function |
| Marketing/Tracking | ||
| Google Fonts API | none | Request user IP address |
Sharing
For more information, please read the Google Fonts Privacy Policy.
Google reCAPTCHA
We use Google reCAPTCHA for spam prevention. Read more
| Name | Retention | Function |
| Marketing/Tracking | ||
| rc::c | session | Filter requests from bots |
| rc::b | session | Filter requests from bots |
| rc::a | persistent | Filter requests from bots |
Sharing
For more information, please read the Google reCAPTCHA Privacy Policy.
YouTube
We use YouTube for video display. Read more
| Name | Retention | Function |
| Marketing/Tracking | ||
| GPS | session | Store location data |
| Functional | ||
| VISITOR_INFO1_LIVE | 6 months | Estimate bandwidth |
| Statistics | ||
| YSC | session | Store a unique user ID |
| PREF | 1 year | Store and track visits across websites |
Sharing
For more information, please read the YouTube Privacy Policy.
Miscellaneous
| Name | Retention | Function |
| Marketing/Tracking | ||
| AI_sentBuffer | ||
| AI_buffer | ||
| _fbp | ||
| ai_user | ||
| displayCookieConsent | ||
| _fbc | ||
| Functional | ||
| pum_alm_popup_open_counts | ||
| pum_alm_pages_viewed | ||
| pum_alm_first_activity | ||
| pum_alm_last_activity | ||
| Purpose pending investigation | ||
| intercom-session-g3uud4tc | ||
| intercom-session-pcopziup | ||
| complianz_policy_id | 365 days | |
| complianz_consent_status | 365 days | |
| cmplz_stats | 365 days | |
| cmplz_marketing | 365 days | |
| wp-autosave-1 | ||
| ai_session | ||
| wp-saving-post |
Sharing
This data is not shared with third parties.
8. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this cookie statement. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).
9. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our websites again.
10. Contact details
For questions and/or comments about our cookie policy and this statement, please contact us by using the following contact details:
CA Customer Alliance GmbH
Ullsteinstr. 130 l Turm B
12109 Berlin l Deutschland
Germany
Website: https://www.customer-alliance.com/en/
Email: info@customer-alliance.com
Phone number: +49 30 762 890 00
This cookie policy was synchronized with cookiedatabase.org on June 19, 2020
