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This Cookie Policy was last updated on April 20, 2021 and applies to citizens and legal permanent residents of the European Economic Area.

1. Introduction

Our website, https://www.customer-alliance.com/en/ (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Cookies

5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.

5.2 Statistics cookies

We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

5.3 Advertising cookies

On this website we use advertising cookies, enabling us to gain insights into the campaign results. This happens based on a profile we create based on your behavior on https://www.customer-alliance.com/en/. With these cookies you, as website visitor, are linked to a unique ID but these cookies will not profile your behavior and interests to serve personalized ads.

5.4 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

Because these cookies are marked as tracking cookies, we ask your permission to place these.

6. Placed cookies

Google Fonts

Marketing/Tracking

Usage

We use Google Fonts for display of webfonts. Read more

Sharing data

For more information, please read the Google Fonts Privacy Statement.

Marketing/Tracking

Name
Google Fonts API
Retention
expires immediately
Function
Read user IP address

Google reCAPTCHA

Marketing/Tracking

Usage

We use Google reCAPTCHA for spam prevention. Read more

Sharing data

For more information, please read the Google reCAPTCHA Privacy Statement.

Marketing/Tracking

Name
rc::c
Retention
session
Function
Read and filter requests from bots
Name
rc::b
Retention
session
Function
Read and filter requests from bots
Name
rc::a
Retention
persistent
Function
Read and filter requests from bots

YouTube

Marketing/Tracking, Functional, Statistics

Usage

We use YouTube for video display. Read more

Sharing data

For more information, please read the YouTube Privacy Statement.

Marketing/Tracking

Name
GPS
Retention
session
Function
Store location data

Functional

Name
VISITOR_INFO1_LIVE
Retention
6 months
Function
Provide bandwidth estimations

Statistics

Name
YSC
Retention
session
Function
Store a unique user ID
Name
PREF
Retention
1 year
Function
Store and track visits across websites

Hotjar

Statistics, Functional

Usage

We use Hotjar for heat maps and screen recordings. Read more

Sharing data

For more information, please read the Hotjar Privacy Statement.

Statistics

Name
_hjid
Retention
1 year
Function
Store a unique user ID
Name
_hjIncludedInPageviewSample
Retention
30 minutes
Function
Store and track visits across websites
Name
_hjAbsoluteSessionInProgress
Retention
session
Function
Store unique visits
Name
_hjIncludedInSessionSample
Retention
30 minutes
Function
Store and track visits across websites

Functional

Name
_hjTLDTest
Retention
session
Function
Store and track visits across websites

WPML

Functional, Purpose pending investigation

Usage

We use WPML for locale management. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
wp-wpml_current_language
Retention
1 day
Function
Store language settings
Name
wpml_browser_redirect_test
Retention
session
Function
Read if cookies can be placed

Purpose pending investigation

Name
_icl_visitor_lang_js
Retention
Function

Complianz

Functional

Usage

We use Complianz for cookie consent management. Read more

Sharing data

Functional

Name
complianz_policy_id
Retention
365 days
Function
Store accepted cookie policy ID
Name
cmplz_stats
Retention
365 days
Function
Store cookie consent preferences
Name
cmplz_marketing
Retention
365 days
Function
Store cookie consent preferences
Name
cmplz_policy_id
Retention
365 days
Function
To store accepted cookie policy ID
Name
cmplz_functional
Retention
365 days
Function
Store cookie consent preferences
Name
cmplz_statistics-anonymous
Retention
365 days
Function
Store cookie consent preferences
Name
cmplz_statistics
Retention
365 days
Function
Store cookie consent preferences
Name
cmplz_preferences
Retention
365 days
Function
Store cookie consent preferences
Name
cmplz_consent_status
Retention
365 days
Function
Store cookie consent preferences

Google Adsense

Marketing/Tracking

Usage

We use Google Adsense for showing advertisements. Read more

Sharing data

For more information, please read the Google Adsense Privacy Statement.

Marketing/Tracking

Name
_gcl_au
Retention
persistent
Function
Store and track conversions
Name
google_adsense_settings
Retention
persistent
Function
Provide ad delivery or retargeting

WordPress

Functional

Usage

We use WordPress for website development. Read more

Sharing data

This data is not shared with third parties.

Functional

Name
wordpress_logged_in_*
Retention
session
Function
Store logged in users

HubSpot

Marketing/Tracking, Purpose pending investigation

Usage

We use HubSpot for marketing automation (automated email marketing). Read more

Sharing data

For more information, please read the HubSpot Privacy Statement.

Marketing/Tracking

Name
hubspotutk
Retention
13 months
Function
Store and track a visitor’s identity

Purpose pending investigation

Name
__hssrc
Retention
session
Function
Name
messagesUtk
Retention
Function
Name
__hssc
Retention
Function
Name
__hstc
Retention
Function
Name
__hsmem
Retention
Function
Name
hs-messages-hide-welcome-message
Retention
1 day
Function
Name
hs-messages-is-open
Retention
30 minutes
Function
Name
*_key
Retention
Function
Name
hs_ab_test
Retention
session
Function
Name
__hs_do_not_track
Retention
13 months
Function
Name
__hs_opt_out
Retention
13 months
Function

Flow-Flow Social Stream

Purpose pending investigation

Usage

We use Flow-Flow Social Stream for display of recent social posts and/or social share buttons. Read more

Sharing data

This data is not shared with third parties.

Purpose pending investigation

Name
ff_news_session
Retention
session
Function

Google Analytics

Statistics (anonymous), Functional, Statistics

Usage

We use Google Analytics for website statistics. Read more

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics (anonymous)

Name
_ga
Retention
2 years
Function
Count and track pageviews
Name
_gid
Retention
1 day
Function
Count and track pageviews
Name
_gat
Retention
1 minute
Function
Filter requests from bots

Functional

Name
_gat_UA-*
Retention
session
Function

Statistics

Name
_ga_*
Retention
1 year
Function
Store and count pageviews

Atlassian Jira Servicedesk

Statistics, Purpose pending investigation

Usage

We use Atlassian Jira Servicedesk for customer support management. Read more

Sharing data

This data is not shared with third parties.

Statistics

Name
ajs_anonymous_id
Retention
1 year
Function
Store last visit

Purpose pending investigation

Name
ajs_user_id
Retention
Function
Name
ajs_group_id
Retention
Function

Zopim

Functional

Usage

We use Zopim for chat support. Read more

Sharing data

For more information, please read the Zopim Privacy Statement.

Functional

Name
__zlcmid
Retention
persistent
Function
Store a unique user ID

WP Engine

Marketing/Tracking, Functional, Statistics, Purpose pending investigation

Usage

We use WP Engine for website hosting. Read more

Sharing data

For more information, please read the WP Engine Privacy Statement.

Marketing/Tracking

Name
__utmzzses
Retention
session
Function

Functional

Name
wpe_is_consent_required
Retention
session
Function

Statistics

Name
__utmzz
Retention
8 months
Function

Purpose pending investigation

Name
rtk_gdpr_c
Retention
session
Function
Name
rtkuuid
Retention
session
Function
Name
rtk_gdpr_a
Retention
session
Function
Name
rtk_p
Retention
session
Function
Name
rtk_sid
Retention
session
Function
Name
rtk_rps
Retention
session
Function
Name
rtk_sat
Retention
session
Function
Name
wpe_test_group
Retention
Function

Bing Ads

Marketing/Tracking

Usage

Read more

Sharing data

This data is not shared with third parties.

Marketing/Tracking

Name
_uetsid
Retention
1 day
Function
Store and track visits across websites
Name
_uetvid
Retention
16 days
Function
Store and track visits across websites

CloudFlare

Functional

Usage

We use CloudFlare for content distribution network (CDN) services. Read more

Sharing data

For more information, please read the CloudFlare Privacy Statement.

Functional

Name
__cfduid
Retention
30 days
Function
Provide the identification of trusted web traffic

Intercom Messenger

Functional

Usage

We use Intercom Messenger for chat support. Read more

Sharing data

For more information, please read the Intercom Messenger Privacy Statement.

Functional

Name
intercom-session-*
Retention
1 week
Function

Oracle

Marketing/Tracking

Usage

We use Oracle for 0.

Sharing data

This data is not shared with third parties.

Marketing/Tracking

Name
ORA_FPC
Retention
24 months
Function
Used by Oracle Infinity this cookie captures digital behavior and session data for analytics and application streaming
Name
Bk
Retention
6 months
Function
Used by Oracle DMP to capture website behavior and paid media exposure for unknown/anonymized profiles for retargeting via display, search and social channels

Miscellaneous

Statistics, Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Statistics

Name
perfectpixel-panel
Retention
1 year
Function
Store and track visits across websites
Name
ubwc
Retention
1 year
Function
Store and track visits across websites
Name
wpmdb_migrate_form
Retention
1 year
Function
Store and track visits across websites
Name
perfectpixel-layers
Retention
1 year
Function
Store and track visits across websites
Name
fpestid
Retention
1 year
Function
Store and track visits across websites
Name
ff_news
Retention
1 year
Function
Store and track visits across websites
Name
__hstc
Retention
1 year
Function
Store and track visits across websites
Name
_fbp
Retention
1 year
Function
Store and track visits across websites
Name
portal_user
Retention
1 year
Function
Store and track visits across websites
Name
wpe_utmb
Retention
1 year
Function
Store and track visits across websites
Name
wpe_utmb_sess
Retention
1 year
Function
Store and track visits across websites
Name
__hssc
Retention
1 year
Function
Store and track visits across websites
Name
active_tab
Retention
1 year
Function
Store and track visits across websites
Name
pum_alm_pages_viewed
Retention
1 year
Function
Store and track visits across websites
Name
messagesUtk
Retention
1 year
Function
Store and track visits across websites
Name
pum_alm_popup_open_counts
Retention
1 year
Function
Store and track visits across websites
Name
pum_alm_first_activity
Retention
1 year
Function
Store and track visits across websites
Name
pum_alm_last_activity
Retention
1 year
Function
Store and track visits across websites
Name
_fs_uid
Retention
1 year
Function
Store and track visits across websites
Name
_fbc
Retention
1 year
Function
Store and track visits across websites
Name
SL_GWPT_Show_Hide_tmp
Retention
1 year
Function
Store and track visits across websites
Name
SL_wptGlobTipTmp
Retention
1 year
Function
Store and track visits across websites

Purpose pending investigation

Name
intercom-id-*
Retention
Function
Name
li_ignored
Retention
Function
Name
opt_in_consent
Retention
Function
Name
loglevel
Retention
Function
Name
undefined
Retention
Function
Name
leadin_third_party_cookies
Retention
Function
Name
_gaexp
Retention
Function
Name
lfwexobse67kgfogflayctry1628234732094
Retention
Function
Name
lfwexobse67kgfogflay1628234732094
Retention
Function
Name
lfwexobse67kgfogflay1628237136118
Retention
Function
Name
lfwexobse67kgfogflayctry1628235308185
Retention
Function
Name
lfwexobse67kgfogflay1628237484236
Retention
Function
Name
lfwexobse67kgfogflayctry1628237484236
Retention
Function
Name
lfwexobse67kgfogflay1628237525044
Retention
Function
Name
lfwexobse67kgfogflay1628239092941
Retention
Function
Name
lfwexobse67kgfogflay1628239107622
Retention
Function
Name
lfwexobse67kgfogflay1628239285191
Retention
Function
Name
lfwexobse67kgfogflayctry1628239285191
Retention
Function
Name
lfwexobse67kgfogflay1628239291489
Retention
Function
Name
lfwexobse67kgfogflay1628239297717
Retention
Function
Name
lfwexobse67kgfogflayctry1628239297717
Retention
Function
Name
lfwexobse67kgfogflay1628239309806
Retention
Function
Name
lfwexobse67kgfogflayctry1628239318469
Retention
Function
Name
lfwexobse67kgfogflay1628239318469
Retention
Function
Name
lfwexobse67kgfogflay1628239337222
Retention
Function
Name
lfwexobse67kgfogflay1628239352278
Retention
Function
Name
lfwexobse67kgfogflay1628239395899
Retention
Function
Name
lfwexobse67kgfogflay1628239422394
Retention
Function
Name
lfwexobse67kgfogflay1628239430999
Retention
Function
Name
lfwexobse67kgfogflay1628239442676
Retention
Function
Name
complianz_consent_status
Retention
365 days
Function

7. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

7.1 Manage your consent settings

You have loaded the Cookie Policy without javascript support. On AMP, you can use the manage consent button on the bottom of the page.

8. Your rights with respect to personal data

You have the following rights with respect to your personal data:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).

9. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our websites again.

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:

CA Customer Alliance GmbH
Ullsteinstr. 130 l Turm B
12109 Berlin l Deutschland
Germany
Website: https://www.customer-alliance.com/en/
Email: info@customer-alliance.com
Phone number: +49 30 762 890 00

This Cookie Policy was synchronized with cookiedatabase.org on July 6, 2021

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Germany

CA Customer Alliance GmbH Ullsteinstr.130 Tower B, 12109 Berlin

+44 20 3514 4590

Mexico

CA Customer Alliance Mexico S de RL de CV Cerro Escondido 108 Int. 2, Colinas del Cimatario, 76090 Querétaro

+52 442 215 55 54

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