This Cookie Policy was last updated on April 20, 2021 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland
1. Introduction
Our website, https://www.customer-alliance.com/en/ (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.
2. What are cookies?
A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.
3. What are scripts?
A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.
4. What is a web beacon?
A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.
5. Cookies
5.1 Technical or functional cookies
Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, the items remain in your shopping cart until you have paid. We may place these cookies without your consent.
5.2 Statistics cookies
We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.
5.3 Advertising cookies
On this website we use advertising cookies, enabling us to gain insights into the campaign results. This happens based on a profile we create based on your behavior on https://www.customer-alliance.com/en/. With these cookies you, as website visitor, are linked to a unique ID but these cookies will not profile your behavior and interests to serve personalized ads.
5.4 Marketing/Tracking cookies
Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.
Because these cookies are marked as tracking cookies, we ask your permission to place these.
6. Placed cookies
Usage
We use Google Fonts for display of webfonts. Read more
Marketing/Tracking
expires immediately
Read user IP address
Usage
We use Google reCAPTCHA for spam prevention. Read more
Marketing/Tracking
session
Read and filter requests from bots
session
Read and filter requests from bots
persistent
Read and filter requests from bots
Usage
We use YouTube for video display. Read more
Marketing/Tracking
session
Store location data
Functional
6 months
Provide bandwidth estimations
Statistics
session
Store a unique user ID
1 year
Store and track visits across websites
Usage
We use Hotjar for heat maps and screen recordings. Read more
Statistics
1 year
Store a unique user ID
30 minutes
Store and track visits across websites
session
Store unique visits
30 minutes
Store and track visits across websites
Functional
session
Store and track visits across websites
Usage
We use WPML for locale management. Read more
Sharing data
This data is not shared with third parties.
Functional
1 day
Store language settings
session
Read if cookies can be placed
Purpose pending investigation
Usage
We use Complianz for cookie consent management. Read more
Functional
365 days
Store accepted cookie policy ID
365 days
Store cookie consent preferences
365 days
Store cookie consent preferences
365 days
To store accepted cookie policy ID
365 days
Store cookie consent preferences
365 days
Store cookie consent preferences
365 days
Store cookie consent preferences
365 days
Store cookie consent preferences
365 days
Store cookie consent preferences
Usage
We use Google Adsense for showing advertisements. Read more
Marketing/Tracking
persistent
Store and track conversions
persistent
Provide ad delivery or retargeting
Usage
We use WordPress for website development. Read more
Sharing data
This data is not shared with third parties.
Functional
session
Store logged in users
Usage
We use HubSpot for marketing automation (automated email marketing). Read more
Marketing/Tracking
13 months
Store and track a visitor’s identity
Purpose pending investigation
session
messagesUtk
__hssc
__hstc
1 day
30 minutes
session
13 months
13 months
Usage
We use Flow-Flow Social Stream for display of recent social posts and/or social share buttons. Read more
Sharing data
This data is not shared with third parties.
Purpose pending investigation
session
Usage
We use Google Analytics for website statistics. Read more
Statistics (anonymous)
2 years
Count and track pageviews
1 day
Count and track pageviews
1 minute
Filter requests from bots
Statistics
1 year
Store and count pageviews
Usage
We use Atlassian Jira Servicedesk for customer support management. Read more
Sharing data
This data is not shared with third parties.
Statistics
1 year
Store last visit
Purpose pending investigation
Usage
We use Zopim for chat support. Read more
Functional
persistent
Store a unique user ID
Usage
We use WP Engine for website hosting. Read more
Marketing/Tracking
session
Purpose pending investigation
session
session
session
session
session
session
session
Sharing data
This data is not shared with third parties.
Marketing/Tracking
1 day
Store and track visits across websites
16 days
Store and track visits across websites
Usage
We use CloudFlare for content distribution network (CDN) services. Read more
Functional
30 days
Provide the identification of trusted web traffic
Usage
We use Intercom Messenger for chat support. Read more
Usage
Sharing data
This data is not shared with third parties.
Marketing/Tracking
24 months
Used by Oracle Infinity this cookie captures digital behavior and session data for analytics and application streaming
Bk
6 months
Used by Oracle DMP to capture website behavior and paid media exposure for unknown/anonymized profiles for retargeting via display, search and social channels
Usage
Sharing data
Sharing of data is pending investigation
Statistics
perfectpixel-panel
1 year
Store and track visits across websites
ubwc
1 year
Store and track visits across websites
wpmdb_migrate_form
1 year
Store and track visits across websites
perfectpixel-layers
1 year
Store and track visits across websites
fpestid
1 year
Store and track visits across websites
ff_news
1 year
Store and track visits across websites
__hstc
1 year
Store and track visits across websites
_fbp
1 year
Store and track visits across websites
portal_user
1 year
Store and track visits across websites
wpe_utmb
1 year
Store and track visits across websites
wpe_utmb_sess
1 year
Store and track visits across websites
__hssc
1 year
Store and track visits across websites
active_tab
1 year
Store and track visits across websites
pum_alm_pages_viewed
1 year
Store and track visits across websites
messagesUtk
1 year
Store and track visits across websites
pum_alm_popup_open_counts
1 year
Store and track visits across websites
pum_alm_first_activity
1 year
Store and track visits across websites
pum_alm_last_activity
1 year
Store and track visits across websites
_fs_uid
1 year
Store and track visits across websites
_fbc
1 year
Store and track visits across websites
SL_GWPT_Show_Hide_tmp
1 year
Store and track visits across websites
SL_wptGlobTipTmp
1 year
Store and track visits across websites
Purpose pending investigation
li_ignored
opt_in_consent
loglevel
undefined
leadin_third_party_cookies
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complianz_consent_status
365 days
_hjSessionUser_1608654
_hjSession_1608654
cmplz_consented_services
365 days
cmplz_banner-status
365 days
continueReview
_hjFirstSeen
_gat_gtag_UA_32912814_1
li_fat_id
wp_lang
wistia-video-progress-z1qxl7s2zn
wistia-video-progress-j042jylrre
wistia
wistia-video-progress-fj42vucf99
wistia-video-progress-7seqacq2ol
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_fs_tab_id
wpseoFrontendInspectorOpen
ln_or
intercom-device-id-g3uud4tc
ce_clock
ce_successful_csp_check
cetabid
cebs
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cebsp
PHPSESSID
_ce_s
CA_f3yi65im6sf98jxnvq7bdi052xp7kopljl3fe6xq4m9svau7
wptb
7. Consent
When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Save preferences”, you consent to us using the categories of cookies and plug-ins you selected in the pop-up, as described in this Cookie Policy. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.
7.1 Manage your consent settings
You have loaded the Cookie Policy without javascript support. On AMP, you can use the manage consent button on the bottom of the page.
8. Enabling/disabling and deleting cookies
You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.
Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our websites again.
9. Your rights with respect to personal data
You have the following rights with respect to your personal data:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
To exercise these rights, please contact us. Please refer to the contact details at the bottom of this Cookie Policy. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).
10. Contact details
For questions and/or comments about our Cookie Policy and this statement, please contact us by using the following contact details:
CA Customer Alliance GmbH
Ullsteinstr. 130 l Turm B
12109 Berlin l Deutschland
Germany
Website: https://www.customer-alliance.com/en/
Email: moc.ecnailla-remotsuc@ofni
Phone number: +49 30 762 890 00
This Cookie Policy was synchronized with cookiedatabase.org on July 6, 2021