Will AI recommend your hotel? How to increase visibility in ChatGPT and AI search
For years, online reviews influenced how guests chose their next stay. Today, those same reviews are influencing how artificial intelligence […]
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October 20, 2025
Customer Satisfaction, Feedback Economy, Reputation Management, Review Management
The ROI of Online Reputation Management for Hotels
Guest reviews don’t just reflect a guest’s experience, they influence the next one. They’ve always mattered, but now, they shape […]
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September 29, 2025
Customer Experience, Customer Journey, Customer Satisfaction, Customer Satisfaction Metrics
Get Better Response Rates With New In-Email Surveys
August 1, 2022
Customer Experience, Customer Journey, Customer Satisfaction, Customer Satisfaction Metrics, Voice of the Customer
Customer Satisfaction Metrics Explained: Customer Effort Score (CES)
July 6, 2022
Customer Experience, Customer Journey, Customer Satisfaction, Customer Satisfaction Metrics, Feedback Economy, Reputation Management, Voice of the Customer
Achieve Guest Satisfaction (Every Time!) in 7 Simple Steps
June 27, 2022
Customer Experience, Customer Journey, Customer Satisfaction, Feedback Economy, Patient Satisfaction, Patient Survey, Reputation Management, Review Analytics, Voice of the Customer
Setting Up A Patient Satisfaction Program
June 20, 2022
Customer Experience, Customer Satisfaction, Feedback Economy, Voice of the Customer
Capture Feedback In The Moment With Our New In-Web And In-App Surveys
April 12, 2022
