Attract more guests with better online reviews and greater understanding of guests’ preferences.
Collect, analyse, and act on feedback with our restaurant survey and review. Build up your ratings on select portals like Google, TripAdvisor, & Yelp so potential guests find you online.
Boost online visibility
Snag more reviews
Grow customer loyalty
Build your online reputation
Quickly respond to all your online reviews in one place with our review management software. Ps. we offer alerts for negative reviews.
Enjoy more restaurant reviews as you distribute them to platforms like Google restaurant reviews. Plus, display reviews right on your website to grow trust.
- Attract new diners with more reviews
- Automate review invitations
- Get real reviews in multiple portals & social media
- Display reviews on website
61% of diners read online reviews when selecting a restaurant
Get happy guests to leave reviews
Share restaurant customer feedback survey via emails, SMS, WiFi, QR code, or tablet.
Create your own restaurant survey questions and personalise your restaurant customer feedback form to get the restaurant customer feedback you need.
- Multi-channel touchpoints for feedback
- Collect COVID contact details & meet GDPR regulations
- Ask satisfied guests onsite for reviews
- Offer newsletter/birthday opt-ins
- Use a restaurant questionnaire for diet info/allergies
76% of customers that are asked to leave a review will go on to write one
Know how to increase customer satisfaction
With our CXM software, you decide at which touchpoints you want to send a restaurant feedback survey, newsletter, or review invitation.
Segment customers, oversee multiple locations, and understand from semantic analysis which topics matter most to your customers
- Use smart analytics to evolve
- Engage via promos/newsletters
- Benchmark with competitor analytics
- Monitor chains and sychronise reports & best practices to ensure customer satisfaction
67% is the amount by which loyal customers outspend new customers.
8% average increase
use our platform
“Customer Alliance gives us the technical ability to personally contact all our customers and actively request their feedback. This direct feedback, along with the software’s detailed analysis feature, allow us to identify and improve our weak points.”
Customer feedback software by Customer Alliance includes Customer Experience Management, Voice of the Customer and Online Reputation Management.