More feedback and insights. Happier customers.
Measure, analyse and optimise satisfaction with our customer satisfaction tools.
Create questionnaires to learn your customers’ needs and expectations.
Analyse customer feedback to understand how best to advance your business.
Measure customer satisfaction
Get actionable insights
Ask for feedback
75% of consumers are willing to answer a 1-5 question survey. Whether by email, SMS, WiFi, or tablet, get the data you need with our easy-to-use customer satisfaction tools.
- Get an unlimited number of customisable questionnaires with the support of 30+ languages
- Automate questionnaires along the customer journey to capture the data you need
- Manage online reviews from one place to ensure efficient replies and yes, higher customer satisfaction.
Track customer satisfaction score
Monitor what your customers say and how they rank you and your competitors on selected topics and overall with our tools to measure customer satisfaction.
- Watch your Net Promoter Score (NPS) over time and set company benchmarks
- Utilise our semantic analysis tool to monitor and discover customer trends
- Follow competitors’ developments, and performance on major online review portals
Optimise with customer data
Improve operations based on customer satisfaction survey results. Then use great feedback to attract even more customers. Good reviews can mean great revenue.
- Segment customers with our useful filters to better target niches
- Distribute reviews to portals like Google, TripAdvisor, and Yelp, etc. to build your online presence
- Showcase reviews on your website with our widget. This will likely help increase conversion and boost your SERP ranking.
in customer satisfaction
survey response rate
“Ongoing customer satisfaction measurement, customer feedback analysis will remain important tools to continually improve our processes. At the same time, customers increasingly post and search for feedback online. Having the right tools at hand to manage your online reputation effectively is key.”
Customer feedback software by Customer Alliance includes Customer satisfaction software, Voice of the Customer and Online Reputation Management.