Online Reputation

Harness online reviews. Grow online visibility.

Voice of customer Tools

Collect, respond, and analyse all customer reviews in one easy-to-use dashboard.

Whether you have thousands of reviews that you need help efficiently responding to or the desire to collect more reviews to boost your online reputation, get ahead & get organised with our online reputation management software.

customer satisfaction tools

Improve customer journey

Get real feedback

Showcase great reviews

Increase online visibility

Strengthen your online presence

Collect feedback

Gather feedback at all stages of the customer journey via email, SMS, WiFi, or tablet to get the data you need. Plus, personalise messaging to your branding.

  • Automate review & feedback invitation as 76% of consumers will leave a review if asked
  • Customise questionnaires in 30+ languages with our online reputation management software
  • Utilise WiFi service to capture customer feedback while they are onsite at your business
Customer experience management

Display reviews

Integrate reviews into your website and distribute them to your industry’s leading portals including Google, TripAdvisor, Facebook & HolidayCheck.

  • Using our website widget, you can display an overview of the ratings and reviews you receive to build trust
  • Our certificate provides an overview of your ratings across all major online portals & your collected reviews
  • Generate more reviews across all major online review sites with our distribution feature

Get found online

Boost your online visibility not only as you distribute reviews to online portals, but also as you increase your search ranking by incorporating reviews on your website.

  • Understand which portals are most important for your business & what your current ratings are on these sites
  • Drive traffic with Google organic results as you show rating stars & total number of reviews in your rich snippets
  • Strengthen SEO by integrating reviews XML feed directly into your website & watch user-generated content increase your SERP positioning.

Why Customer Alliance?

+126 million

reviews analysed

+5000 businesses

use our platform

+25% average

survey response rate

What our clients say

With Customer Alliance, we have not only improved our positioning on Google and TripAdvisor, but we have also achieved much more efficient management of our guests’ feedback. It has also been key in helping all our Directors with the management of the online reputation for their properties.

HCC Hotels on our Online Reputation Management Software

“Ongoing customer satisfaction measurement, customer feedback analysis will remain important tools to continually improve our processes. At the same time, customers increasingly post and search for feedback online. Having the right tools at hand to manage your online reputation effectively is key.”

Simon Haines, Director Customer Knowledge at Mazda Motor Europe

Want to get Voice of the Customer software?

Schedule a free, personalised demo to see what advances your company can make with our customer feedback software.

Customer feedback software by Customer Alliance includes Customer satisfaction software, Voice of the Customer and Online Reputation Management.